5 Replies Latest reply on Jan 9, 2018 8:48 AM by d.leecarlin

    Acrobat pro unable to open attachments

    taylorworks

      We are using Adobe Acrobat Pro DC and have recently began having issues opening attachments.  When clicking an attached file we receive the following error:

       

      Adobe Acrobat cannot open the file attachment because your PDF file attachment settings do not allow this type of file to be opened.

       

      I have gone to Preferences and Trust center and have verified the checkbox is checked for "Allow opening of non-PDF file attachments with external applications".

       

      Anybody have any other ideas on how to open the file attachments?

       

      Thank you,