1 Reply Latest reply on Dec 7, 2017 4:38 AM by greule

    sync from iphone to desktop stopped

    judy04 Level 1

      My iphone Lightroom stopped syncing to my desktop (just upgraded to Lightroom Classic CC thinking that might be the problem) in Nov.  LR on phone says I have 541 photos and only have 428 synced to my desktop.   I've been clicking on things and now on phone I can't even see all the photos unless I click them one at a time.  I really want my Nov photos.


      HOW can I get those Nov photos.  Is there any way other than syncing?   At this point I just want my images and to never use LR mobile again.   Another problem: although I transferred my "ordinary" Photos (meaning not LR mobile) by connecting phone to USB on desktop, and then deleted them for space, they still showed up in LR mobile even tho not taken in LR mobile, but with the regular Camera app.   So is LR mobile (now called just LR) keeping me from deleting photos not taken with LR camera?


      Desperate to exit this labyrinth.

        • 1. Re: sync from iphone to desktop stopped
          greule Adobe Employee

          Hi. Do you still have issues with the sync to your desktop version? If so, could you please send me a LR Classic diagnostic log  - best as a private message with a downloadable dropbox link.


          You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button


          Hope this helps to get a clue about your issue.

          Guido/ Lr Mobile QE