CC 2014 crashes when using "Save for Web"
rl932018 Nov 22, 2017 1:50 AMI transferred CC to my new laptop, but now whenever I try to "Save for Web", PS will crash after I press save (after finding the file save location).
I have deleted the "Save for Web" files in the Preferences file as suggested elsewhere and there has been no change.
Anyone have ideas on how to fix this?
Here is part of the crash report:
Responsible: Adobe Photoshop CC 2014 [1118]
OS Version: Mac OS X 10.12.6 (16G29)
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]
VM Regions Near 0x18:
-->
__TEXT 000000010a344000-000000010ee1f000 [ 74.9M] r-x/rwx SM=COW /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014
Application Specific Information:
objc_msgSend() selector name: setDelegate:
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fffb36ad05d objc_msgSend + 29
1 com.adobe.S4W 0x0000000147566b4a 0x1472b4000 + 2829130
2 com.adobe.S4W 0x00000001472c4ac1 0x1472b4000 + 68289
3 com.adobe.S4W 0x00000001472cb676 0x1472b4000 + 95862
4 com.adobe.S4W 0x00000001472cb7b3 0x1472b4000 + 96179
5 com.adobe.S4W 0x00000001475eb006 0x1472b4000 + 3371014
6 com.adobe.S4W 0x00000001475eb01f 0x1472b4000 + 3371039
7 com.adobe.S4W 0x00000001475eb01f 0x1472b4000 + 3371039
8 com.adobe.S4W 0x00000001475eb01f 0x1472b4000 + 3371039
9 com.adobe.S4W 0x00000001475eafe6 0x1472b4000 + 3370982
10 com.adobe.S4W 0x00000001475d0bd4 0x1472b4000 + 3263444
11 com.adobe.S4W 0x00000001475cfc2c 0x1472b4000 + 3259436
12 libsystem_trace.dylib 0x00007fffb41d33a7 _os_activity_initiate_impl + 53
13 com.apple.AppKit 0x00007fff9ca98721 -[NSApplication(NSResponder) sendAction:to:from:] + 456
14 com.adobe.Photoshop 0x000000010bc0d8e0 0x10a344000 + 25991392
15 com.apple.AppKit 0x00007fff9c57ccc4 -[NSControl sendAction:to:] + 86
16 com.apple.AppKit 0x00007fff9c57cbec __26-[NSCell _sendActionFrom:]_block_invoke + 136
17 libsystem_trace.dylib 0x00007fffb41d33a7 _os_activity_initiate_impl + 53
18 com.apple.AppKit 0x00007fff9c57cb44 -[NSCell _sendActionFrom:] + 128
19 com.apple.AppKit 0x00007fff9c5bf539 -[NSButtonCell _sendActionFrom:] + 98
20 libsystem_trace.dylib 0x00007fffb41d33a7 _os_activity_initiate_impl + 53
21 com.apple.AppKit 0x00007fff9c57b426 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 2481
22 com.apple.AppKit 0x00007fff9c5bf272 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 798
23 com.apple.AppKit 0x00007fff9c579ddb -[NSControl mouseDown:] + 832
24 com.apple.AppKit 0x00007fff9cc1424f -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 6341
25 com.apple.AppKit 0x00007fff9cc10a6c -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 1942
26 com.apple.AppKit 0x00007fff9cc0ff0a -[NSWindow(NSEventRouting) sendEvent:] + 541
27 com.apple.AppKit 0x00007fff9ca94681 -[NSApplication(NSEvent) sendEvent:] + 1145
28 com.adobe.Photoshop 0x000000010bc0d94c 0x10a344000 + 25991500
29 com.adobe.Photoshop 0x000000010bc0e6b5 0x10a344000 + 25994933
30 com.apple.AppKit 0x00007fff9c5710f8 -[NSApplication _doModalLoop:peek:] + 563
31 com.apple.AppKit 0x00007fff9c751374 __35-[NSApplication runModalForWindow:]_block_invoke + 64
32 com.apple.AppKit 0x00007fff9c56eb98 -[NSApplication runModalForWindow:] + 137
33 com.adobe.S4W 0x00000001475e673c 0x1472b4000 + 3352380
34 com.adobe.S4W 0x00000001472ce7f5 0x1472b4000 + 108533
35 com.adobe.S4W 0x00000001472d124c 0x1472b4000 + 119372
36 com.adobe.S4W 0x00000001476741fd 0x1472b4000 + 3932669
37 com.adobe.S4W 0x0000000147674854 0x1472b4000 + 3934292
38 com.adobe.Photoshop 0x000000010ad10142 0x10a344000 + 10273090
39 com.adobe.Photoshop 0x000000010a8d7460 0x10a344000 + 5846112
40 com.adobe.Photoshop 0x000000010a8d6f73 0x10a344000 + 5844851
41 com.adobe.Photoshop 0x000000010a3d996d 0x10a344000 + 612717
42 com.adobe.Photoshop 0x000000010a3d92e1 0x10a344000 + 611041
43 com.adobe.Photoshop 0x000000010a3d465f 0x10a344000 + 591455
44 com.adobe.Photoshop 0x000000010a3d4420 0x10a344000 + 590880
45 com.adobe.Photoshop 0x000000010bc0eff4 0x10a344000 + 25997300
46 com.apple.Foundation 0x00007fffa02b4e0f __NSFireTimer + 83
47 com.apple.CoreFoundation 0x00007fff9e82ac54 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
48 com.apple.CoreFoundation 0x00007fff9e82a8df __CFRunLoopDoTimer + 1071
49 com.apple.CoreFoundation 0x00007fff9e82a43a __CFRunLoopDoTimers + 298
50 com.apple.CoreFoundation 0x00007fff9e821b81 __CFRunLoopRun + 2065
51 com.apple.CoreFoundation 0x00007fff9e821114 CFRunLoopRunSpecific + 420
52 com.apple.HIToolbox 0x00007fff9dd81ebc RunCurrentEventLoopInMode + 240
53 com.apple.HIToolbox 0x00007fff9dd81bf9 ReceiveNextEventCommon + 184
54 com.apple.HIToolbox 0x00007fff9dd81b26 _BlockUntilNextEventMatchingListInModeWithFilter + 71
55 com.apple.AppKit 0x00007fff9c31aa54 _DPSNextEvent + 1120
56 com.apple.AppKit 0x00007fff9ca967ee -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2796
57 com.apple.AppKit 0x00007fff9c30f3db -[NSApplication run] + 926
58 com.adobe.Photoshop 0x000000010bc0ef02 0x10a344000 + 25997058
59 com.adobe.Photoshop 0x000000010bc10288 0x10a344000 + 26002056
60 com.adobe.Photoshop 0x000000010a3d4d2f 0x10a344000 + 593199
61 com.adobe.Photoshop 0x000000010a64f0f7 0x10a344000 + 3191031
62 com.adobe.Photoshop 0x000000010a64f299 0x10a344000 + 3191449
63 com.adobe.Photoshop 0x000000010a346434 0x10a344000 + 9268
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000001 rbx: 0x00007fff5ce057e8 rcx: 0x00000000000abb74 rdx: 0x0000000000000000
rdi: 0x00007fe7f39d43c0 rsi: 0x00007fff9cf39e62 rbp: 0x00007fff5ce03c30 rsp: 0x00007fff5ce03298
r8: 0x0000000000000012 r9: 0x00007fe7f3be4c40 r10: 0x0000000000000000 r11: 0x00007fff9cf39e62
r12: 0x00007fff5ce057e8 r13: 0x00007fff5ce03920 r14: 0x000061800122ba58 r15: 0x00007fff5ce03858
rip: 0x00007fffb36ad05d rfl: 0x0000000000010246 cr2: 0x0000000000000018