1 Reply Latest reply on Nov 22, 2017 8:58 PM by Jeff Arola

    CC 2014 crashes when using "Save for Web"

    rl932018
    rl932018 Nov 22, 2017 1:50 AM

      I transferred CC to my new laptop, but now whenever I try to "Save for Web", PS will crash after I press save (after finding the file save location).

       

      I have deleted the "Save for Web" files in the Preferences file as suggested elsewhere and there has been no change.

       

      Anyone have ideas on how to fix this?

       

      Here is part of the crash report:

       

       

      Responsible:           Adobe Photoshop CC 2014 [1118]

       

      OS Version:            Mac OS X 10.12.6 (16G29)

       

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

       

      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000018

      Exception Note:        EXC_CORPSE_NOTIFY

       

      Termination Signal:    Segmentation fault: 11

      Termination Reason:    Namespace SIGNAL, Code 0xb

      Terminating Process:   exc handler [0]

       

      VM Regions Near 0x18:

      -->

          __TEXT                 000000010a344000-000000010ee1f000 [ 74.9M] r-x/rwx SM=COW  /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014

       

      Application Specific Information:

      objc_msgSend() selector name: setDelegate:

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   libobjc.A.dylib                   0x00007fffb36ad05d objc_msgSend + 29

      1   com.adobe.S4W                     0x0000000147566b4a 0x1472b4000 + 2829130

      2   com.adobe.S4W                     0x00000001472c4ac1 0x1472b4000 + 68289

      3   com.adobe.S4W                     0x00000001472cb676 0x1472b4000 + 95862

      4   com.adobe.S4W                     0x00000001472cb7b3 0x1472b4000 + 96179

      5   com.adobe.S4W                     0x00000001475eb006 0x1472b4000 + 3371014

      6   com.adobe.S4W                     0x00000001475eb01f 0x1472b4000 + 3371039

      7   com.adobe.S4W                     0x00000001475eb01f 0x1472b4000 + 3371039

      8   com.adobe.S4W                     0x00000001475eb01f 0x1472b4000 + 3371039

      9   com.adobe.S4W                     0x00000001475eafe6 0x1472b4000 + 3370982

      10  com.adobe.S4W                     0x00000001475d0bd4 0x1472b4000 + 3263444

      11  com.adobe.S4W                     0x00000001475cfc2c 0x1472b4000 + 3259436

      12  libsystem_trace.dylib             0x00007fffb41d33a7 _os_activity_initiate_impl + 53

      13  com.apple.AppKit                  0x00007fff9ca98721 -[NSApplication(NSResponder) sendAction:to:from:] + 456

      14  com.adobe.Photoshop               0x000000010bc0d8e0 0x10a344000 + 25991392

      15  com.apple.AppKit                  0x00007fff9c57ccc4 -[NSControl sendAction:to:] + 86

      16  com.apple.AppKit                  0x00007fff9c57cbec __26-[NSCell _sendActionFrom:]_block_invoke + 136

      17  libsystem_trace.dylib             0x00007fffb41d33a7 _os_activity_initiate_impl + 53

      18  com.apple.AppKit                  0x00007fff9c57cb44 -[NSCell _sendActionFrom:] + 128

      19  com.apple.AppKit                  0x00007fff9c5bf539 -[NSButtonCell _sendActionFrom:] + 98

      20  libsystem_trace.dylib             0x00007fffb41d33a7 _os_activity_initiate_impl + 53

      21  com.apple.AppKit                  0x00007fff9c57b426 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 2481

      22  com.apple.AppKit                  0x00007fff9c5bf272 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 798

      23  com.apple.AppKit                  0x00007fff9c579ddb -[NSControl mouseDown:] + 832

      24  com.apple.AppKit                  0x00007fff9cc1424f -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 6341

      25  com.apple.AppKit                  0x00007fff9cc10a6c -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 1942

      26  com.apple.AppKit                  0x00007fff9cc0ff0a -[NSWindow(NSEventRouting) sendEvent:] + 541

      27  com.apple.AppKit                  0x00007fff9ca94681 -[NSApplication(NSEvent) sendEvent:] + 1145

      28  com.adobe.Photoshop               0x000000010bc0d94c 0x10a344000 + 25991500

      29  com.adobe.Photoshop               0x000000010bc0e6b5 0x10a344000 + 25994933

      30  com.apple.AppKit                  0x00007fff9c5710f8 -[NSApplication _doModalLoop:peek:] + 563

      31  com.apple.AppKit                  0x00007fff9c751374 __35-[NSApplication runModalForWindow:]_block_invoke + 64

      32  com.apple.AppKit                  0x00007fff9c56eb98 -[NSApplication runModalForWindow:] + 137

      33  com.adobe.S4W                     0x00000001475e673c 0x1472b4000 + 3352380

      34  com.adobe.S4W                     0x00000001472ce7f5 0x1472b4000 + 108533

      35  com.adobe.S4W                     0x00000001472d124c 0x1472b4000 + 119372

      36  com.adobe.S4W                     0x00000001476741fd 0x1472b4000 + 3932669

      37  com.adobe.S4W                     0x0000000147674854 0x1472b4000 + 3934292

      38  com.adobe.Photoshop               0x000000010ad10142 0x10a344000 + 10273090

      39  com.adobe.Photoshop               0x000000010a8d7460 0x10a344000 + 5846112

      40  com.adobe.Photoshop               0x000000010a8d6f73 0x10a344000 + 5844851

      41  com.adobe.Photoshop               0x000000010a3d996d 0x10a344000 + 612717

      42  com.adobe.Photoshop               0x000000010a3d92e1 0x10a344000 + 611041

      43  com.adobe.Photoshop               0x000000010a3d465f 0x10a344000 + 591455

      44  com.adobe.Photoshop               0x000000010a3d4420 0x10a344000 + 590880

      45  com.adobe.Photoshop               0x000000010bc0eff4 0x10a344000 + 25997300

      46  com.apple.Foundation              0x00007fffa02b4e0f __NSFireTimer + 83

      47  com.apple.CoreFoundation          0x00007fff9e82ac54 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

      48  com.apple.CoreFoundation          0x00007fff9e82a8df __CFRunLoopDoTimer + 1071

      49  com.apple.CoreFoundation          0x00007fff9e82a43a __CFRunLoopDoTimers + 298

      50  com.apple.CoreFoundation          0x00007fff9e821b81 __CFRunLoopRun + 2065

      51  com.apple.CoreFoundation          0x00007fff9e821114 CFRunLoopRunSpecific + 420

      52  com.apple.HIToolbox               0x00007fff9dd81ebc RunCurrentEventLoopInMode + 240

      53  com.apple.HIToolbox               0x00007fff9dd81bf9 ReceiveNextEventCommon + 184

      54  com.apple.HIToolbox               0x00007fff9dd81b26 _BlockUntilNextEventMatchingListInModeWithFilter + 71

      55  com.apple.AppKit                  0x00007fff9c31aa54 _DPSNextEvent + 1120

      56  com.apple.AppKit                  0x00007fff9ca967ee -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2796

      57  com.apple.AppKit                  0x00007fff9c30f3db -[NSApplication run] + 926

      58  com.adobe.Photoshop               0x000000010bc0ef02 0x10a344000 + 25997058

      59  com.adobe.Photoshop               0x000000010bc10288 0x10a344000 + 26002056

      60  com.adobe.Photoshop               0x000000010a3d4d2f 0x10a344000 + 593199

      61  com.adobe.Photoshop               0x000000010a64f0f7 0x10a344000 + 3191031

      62  com.adobe.Photoshop               0x000000010a64f299 0x10a344000 + 3191449

      63  com.adobe.Photoshop               0x000000010a346434 0x10a344000 + 9268

       

       

       

       

      Thread 0 crashed with X86 Thread State (64-bit):

        rax: 0x0000000000000001  rbx: 0x00007fff5ce057e8  rcx: 0x00000000000abb74  rdx: 0x0000000000000000

        rdi: 0x00007fe7f39d43c0  rsi: 0x00007fff9cf39e62  rbp: 0x00007fff5ce03c30  rsp: 0x00007fff5ce03298

         r8: 0x0000000000000012   r9: 0x00007fe7f3be4c40  r10: 0x0000000000000000  r11: 0x00007fff9cf39e62

        r12: 0x00007fff5ce057e8  r13: 0x00007fff5ce03920  r14: 0x000061800122ba58  r15: 0x00007fff5ce03858

        rip: 0x00007fffb36ad05d  rfl: 0x0000000000010246  cr2: 0x0000000000000018

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        • 1. Re: CC 2014 crashes when using "Save for Web"
          Jeff Arola Adobe Community Professional
          Jeff Arola Nov 22, 2017 8:58 PM (in response to rl932018)

          When you say "transferred" does that mean you copied cc 2014 from a backup or you installed a fresh copy of cc 2014?

           

          Transferring from backup never works for adobe applications, since adobe installs files all over the drive and it's near impossible to copy all of it over to another drive.

           

          Also, you don't have to stay with cc 2014, but could upgrade to cc 2017 or cc 2018 using the creative cloud desktop application.