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keyboard shortcut stopped working

New Here ,
Nov 21, 2017 Nov 21, 2017

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hello
the keyboard shortcut for adding the composition to AME queue (Ctrl+Alt+M) stopped working suddenly. when I press it nothing happens. it stopped working before the update so i had some hope the update will fix it...

-the shortcut is still set up correctly in the keyboard shortcut window.
-it doesn't make a difference if AME is running or not.
-windows input is set to english.

-AME is also updated to the latest version.

-the action does work when i choose it from the composition menu.

intel i7- 6850K

WIndows 10 Home, version 1709

any ideas?


thanks

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LEGEND ,
Nov 22, 2017 Nov 22, 2017

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Check your system's accessibility options and global system shortcuts. Perhaps something has changed there.

Mylenium

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New Here ,
Nov 26, 2017 Nov 26, 2017

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thanks mylenium
but I didn't find anything like that...

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Adobe Employee ,
Dec 14, 2017 Dec 14, 2017

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Hi Ofeq,

Can you try reinstalling and report back as to the results?

Thanks,
Kevin

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Explorer ,
May 19, 2019 May 19, 2019

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This is an Illustrator issue, and has been for some time. Keyboard shortcuts will just stop working when you've been working in Illustrator for awhile. For me I usually see it when Ctrl - and Ctrl = stop working for zoom in and out. I have this issue on multiple machines with multiple versions of illustrator, and I've seen other have it when they are using illustrator on there machines as well. I really wish adobe would quit acting like this is a user issue and fix it. It's very frustrating to have to stop and relaunch the software over and over just to get it to work correctly.

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Valorous Hero ,
May 19, 2019 May 19, 2019

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I use AI and AE a lot and I've not experienced the issue you've described. Perhaps it's a specific issue and not a global issue, as you've described. For specific issues, it's good to be more conscious of what you're doing and the effects/scripts/extensions you're using which may be the actual cause of the symptom you've described.

Motion Graphics Brand Guidelines & Motion Graphics Responsive Design Toolkits

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