36 Replies Latest reply on May 16, 2018 6:39 AM by Sue Garibaldi

    Delay Issue when drawing

    nathk79423099 Level 1

      Hi,

       

      I am using an Ipad Pro 2nd Gen to run Adobe Draw, but seems that my device can't handle the application.

       

      When drawing or erasing, application usually becomes slow, and starts having a huge delay. I already went to Apple Support and they made all kinds of tests to the device to check that everything was running ok.

       

      I'm attaching a video.

       

        • 1. Re: Delay Issue when drawing
          Sue Garibaldi Adobe Employee (Admin)

          Hi NathK.

           

          Thanks for the video. It makes it pretty darn clear that things aren't working as they should be. A couple of questions:

           

          * From this video it looks like the only art that's on the page is that one little section you're drawing. By any chance do you have additional layers/content hidden? If you do, can you tell me what that consists of (layers, complexity)?

          * What happens if you force-quit the app, restart the device, then relaunch Draw? Does drawing become any easier?

          * I know this sounds unrelated, but do you use Capture CC? If you do, do you have shapes in those libraries that you use in Draw? How many shapes are in each library?

           

          Thanks for your time with this.

           

          Sue.

          1 person found this helpful
          • 2. Re: Delay Issue when drawing
            nathk79423099 Level 1

            Hi there! Thanks for your response. Let me go through all your questions:

             

            1) It is indeed a little drawing made on a page corner made from a simple shape and another layer for the colour that I merged later on (attaching image)

             

            2) Nope, doesn't matter even if its the only open app before a clean restart from iPad.

             

            3) No, not using Capture CC haven't tried it yet.

             

            To me, it looks like a problem when rendering (if this is still a thing) the brush shapes. Happens with both, complex and super simple drawings.

             

            By that way, I'm running the latest iOS update 11.1.2 and latest available version of adobe draw.

             

            Please let me know if there is anything else I can do to help

             

            D6FE15A1-9AC6-4F79-BD49-FEB7B030C1F5.png9AEE575E-26C8-4A72-91A5-40CD2A79F816.png

            • 3. Re: Delay Issue when drawing
              Sue Garibaldi Adobe Employee (Admin)

              Thanks NathK.

               

              This is really helpful (your answers are what I expected). I've contacted the Draw team and I'm just waiting to hear back.

               

              Sue.

              1 person found this helpful
              • 4. Re: Delay Issue when drawing
                Sue Garibaldi Adobe Employee (Admin)

                Hi NathK.

                 

                I spoke with the Draw team and they would like it if you could share a link to the drawing you're working on in the video.

                 

                Here's how to do that:

                Open the drawing you want to share (you should be able to see all your drawing tools).

                Tap the Share icon (square with an arrow in the upper nav and choose Share Link to Porject.

                Don't post it publicly; instead please direct message that link to me here (tap on my name then Message).

                 

                Thanks.

                 

                Sue.

                1 person found this helpful
                • 5. Re: Delay Issue when drawing
                  sharon1965

                  Hello Sue,

                  I would like to chime in here because I am having the same issues on my iPad Pro and it just started a few days ago when I up dated my iPad to,the most recent operating system.  besides a delay in operation it also closes the program frequentl.  I have restarted my devive, and I’m have backed everything up and done a factory reset.  Still having problems.  It is a ltitle better if I start a new project and delete to the fewest layers but eventually I have the same problem.  Please let me know if there is a fix for this. 

                  Sincerely,

                  Sharon

                  • 6. Re: Delay Issue when drawing
                    elleng56512054

                    I also am having this issue and it seems tied to a drawing I just created today. I’m hoping there’s a workaround or fix available now?

                    • 7. Re: Delay Issue when drawing
                      Sue Garibaldi Adobe Employee (Admin)

                      Sharon.

                       

                      Although I received a lot of feedback over the holidays of Draw lagging, If the app is crashing, you may be having a different problem than what's happening to NathK. A quick question:

                       

                      Are you using Capture CC?

                      I know this sounds unrelated but if you are using it, please sign in to https://assets2.adobe.com/assets/libraries with your Adobe ID and tell me how many Capture shapes you have in any SINGLE Capture library.

                       

                      Sue.

                      • 8. Re: Delay Issue when drawing
                        Sue Garibaldi Adobe Employee (Admin)

                        Ellen.

                         

                        When you sign in with your Adobe ID to http://assets.adobe.com/assets/mobile?filter=draw do you see the drawing there?

                         

                        Sue.

                        • 9. Re: Delay Issue when drawing
                          elleng56512054 Level 1

                          Hi Sue,

                           

                          Thanks for following up. I do see the drawing when I sign in using that link. I also duplicated it and see that one too. The duplicate has the same issue.

                          • 10. Re: Delay Issue when drawing
                            sharon1965 Level 1

                            Hi Sue,

                            I do not use CC Capture but I had saved a lot of my drawings as vector smart objects and they were all stored in one library.  I deleted from 28 down to 7 and have had no delay issues while drawing for the past 2 hours so perhaps that was it.  So perhaps that was it.  Thanks so much for your feedback. 

                            Sincerely,

                            Sharon

                            • 11. Re: Delay Issue when drawing
                              Sue Garibaldi Adobe Employee (Admin)

                              HI Ellen.

                               

                              I'm so sorry I didn't see your response until just now.

                               

                              Probably the best thing to do, if you can pretty much identify it as the "problem," is to get it out of the app. Are you able to save the drawing as  PDF or send it to the desktop apps? Or is that function stuck/not working?

                               

                              If it's not working, will you share the drawing with me through the in-app feedback? Since the drawing is synced, you can do this from the app:

                              Open the drawing you want to share (you should be able to see all your drawing tools).

                              Tap the Share icon (square with an arrow in the upper nav and choose Share Link to Project.

                              Either send that through the in-app feedback (tap Settings, then Send Feedback) or direct message it to me here (tap my name then Message).

                               

                              Sue.

                              • 12. Re: Delay Issue when drawing
                                Sue Garibaldi Adobe Employee (Admin)

                                Sharon.

                                 

                                That's not a large number of assets for a single library, but if they were complex perhaps they were causing a problem.

                                 

                                Until the team puts a fix into Draw if you just keep them in separate libraries it will help.

                                 

                                Thanks for letting me know everything's working okay now.

                                 

                                Sue.

                                • 13. Re: Delay Issue when drawing
                                  amypaintsziji

                                  All:

                                   

                                  I, too have been encountering maddenIng delays and crashes after the latest updates. It’s particularly distressing to have it crash when painting  abstractly because there is really no way to reproduce the last portion of the painting I was working on.  I’m looking forward to the fix!

                                   

                                  Amy

                                  • 14. Re: Delay Issue when drawing
                                    Sue Garibaldi Adobe Employee (Admin)

                                    Amy.

                                     

                                    I'm sorry; I know how frustrating the lagging freezing and crashing can be.

                                     

                                    Can you tell me a bit more about what you're experiencing and when you're experiencing it? Some people are experiencing crashes as soon as they launch the app. The delays, on the other hand, are somewhat more random, and the experiences differ.

                                     

                                    Any additional information you can give me will be helpful.

                                     

                                    Sue.

                                    • 15. Re: Delay Issue when drawing
                                      jmcbade Level 1

                                      I am seeing this issue as well.  THe drawing stops working - halts for a bit and then it’s like some actions were “buffered” and then all a sudden “complete”.  I get messages like “working / Cance” sometimes.  I also get this brief light thing that I think is like a little “paintbucket” with an ! and an X  Sometimes I might be erasing something and the app will freeze, then when it comes back it’s like I dragged my pencil (Apple) across the screen, wiping a swipe across everything.  My pencil was not on the glass, but in my frustration I was trying to move it to the brush selector to see if I could select a different brush.

                                       

                                      I would NOT say this question is answered or solved as the title suggests.

                                       

                                      Are any Adobe staff still watching this thread??

                                       

                                      iPad Pro 10.5”

                                      iOS 11.3

                                      Draw is the only app running

                                      Only one layer below

                                      Draw is the latest and greatest as of 4-10-2018

                                      • 16. Re: Delay Issue when drawing
                                        Sue Garibaldi Adobe Employee (Admin)

                                        Hi JM

                                         

                                        This exact issue came up with someone through the in-app feedback. A single layer. And a super simple drawing. And a lot of stalling and lagging.

                                         

                                        Is this happening with every drawing you work on? Or are there one or two in particular that you're noticing this?

                                        Do you use Capture shapes in Draw?

                                        Have you tried force-quitting the app and restarting your device? Did that help?

                                        Have you tried uninstalling/reinstalling? Did that help?

                                        When you sign in with your Adobe ID to http://assets.adobe.com/assets/mobile?filter=draw do you see all the work that's on your iPad represented there? (If you don't see all of your work there, definitely do not uninstall Draw.)

                                        Would you be willing to share this drawing with me?

                                         

                                        Please et me know.

                                         

                                        Sue.

                                         

                                         

                                        • 17. Re: Delay Issue when drawing
                                          jmcbade Level 1

                                          It seems to be happening more and more on almost every drawing.  These drawings are of the same type: I have some old cartoons that are pixel based.  I put them on a layer and reduce their opacity to about 20%  Then I practice inking them on a vector layer above.

                                           

                                          Not using capture shapes for these drawings.

                                           

                                          Yes I tried quitting, rebooting etc.  Not real change.

                                           

                                          I see all my work when I log in but I am warned to export all my work if a reinstall is the recommendation.

                                           

                                          Sure I would share drawing(s) with you.  They are not anything I would ever distribute for copyright reasons.  They are just me practicing inking techniques like I said.

                                           

                                          Thanks for getting right on this.  I am frustrated with Adobe right now because I have, (like many others), an iMAC Pro about to come to my front door.  People are reporting terrible performance and especially in AI it seems.  I will have only 14 days to decide if the price is worth it given the software I use ie: Adobe applications.  If I am plunking down nine grand (in my case), I can't see keeping the computer if it's not going to really help performance.

                                           

                                          I know you are not Apple , but there has been a MAC OS update and updates to CC.  There doesn't seem to be resolution so far.

                                           

                                          Very frustrating for many.  Nay "kicking up the chain" there at Adobe would be MUCH appreciated!

                                           

                                          The thread is at: Re: 2018 CC apps running extremely slow on imac pro

                                          • 18. Re: Delay Issue when drawing
                                            jmcbade Level 1

                                            Sue,

                                             

                                            I verified all my mobile content was saved in the Adobe cloud.  I went ahead and deleted and then re-installed AI Draw.

                                             

                                            As I think about these drawings that are showing all these issues, they all have areas that have been "filled in".  Now you can't use selections and fills as far as I know in this app so the "fills" are technically "lots of fat lines".

                                             

                                            Maybe these are taxing the hardware as they are continually being redrawn and calculated as the image is moved, turned and worked on.

                                             

                                            NOTE:  I stand corrected!  YES!  You can do fills for closed shapes in this app.  I have a strong suspicion my thoughts on this are correct - that using essentially "lines" to fill in closed shapes is not the "right" way to do this.  I am thinking these fills that are created with a long touch inside these closed shapes are calculated more efficiently.

                                             

                                            I do not know if this is related to others issues of lag, stumbling etc, but I am going to keep an eye on this factor as I continue with these drawings and see if this helps.

                                             

                                            I am interested what you think of my take on this.

                                            • 19. Re: Delay Issue when drawing
                                              jmcbade Level 1

                                              Sue,

                                               

                                              One more thought if this is true, this app will continue to suffer from these issues unless there is a way to select a shape, any fills and and "touchup lines" inside and somehow combine them.

                                               

                                              I feel like my observation on this, at least in my use case, because using this app the way I was  sucks the battery life out of the iPad.  This would indicate to me that the hardware is going nuts making calculation constantly.

                                              • 20. Re: Delay Issue when drawing
                                                jmcbade Level 1

                                                Sue,

                                                 

                                                So far today, testing with one image and one draw layer and no other Adobe apps running, using fills instead of drawing in fills, the issue is happening a lot less, but still occurs.

                                                 

                                                Just updating you.

                                                 

                                                Thanks

                                                • 21. Re: Delay Issue when drawing
                                                  Sue Garibaldi Adobe Employee (Admin)

                                                  JM.

                                                   

                                                  There are definitely modes of drawing that created complexities in the drawing (the Draw team is looking at ways to simplify art as people draw, without affecting the final outcome).

                                                   

                                                  It sounds like at least one thing you were doing, using line work to fill enclosed shapes, might have been causing the lag you were seeing. And it would make sense that you were seeing it in every drawing because it was the technique you were using in every drawing.

                                                   

                                                  It sounds like you've deleted all of your old work. But if you haven't, I'd still like you to share one of those drawings with me so I could pass it along to the engineering team. They're super useful to them. Let me know if you still have one in your Archive (they remain here http://assets.adobe.com/assets/mobile?filter=archive) and I'll let you know how to share it with me (I prefer you not post it here).

                                                   

                                                  I'm glad Draw is running well again for you (at least it sounds like it is) but let me know if you start experiencing the same lagging/stalling again.

                                                   

                                                  About the Creative Cloud apps... I don't know a whole lot about what's going on there, and don't have a lot of involvement with those teams, but I'm happy to bring that post (Re: 2018 CC apps running extremely slow on imac pro) to someone's attention.

                                                   

                                                  Sue.

                                                  • 22. Re: Delay Issue when drawing
                                                    jmcbade Level 1

                                                    Sue,

                                                     

                                                    Thanks for the help.

                                                     

                                                    Like I said it's "better" but not completely solved.  Sometimes you can't "fill everything" so there will be some things that must be "lines'  If what I am seeing is just "data load", then today in my testing after writing what I did above, that limit was reached very quickly.

                                                     

                                                    So yeah, at the "end of the day", I am still seeing some of this behavior.

                                                     

                                                    Sorry, I'm not clear as to the steps to get one or more of these drawing to you.

                                                     

                                                    Please advise.

                                                     

                                                    Thanks

                                                    • 23. Re: Delay Issue when drawing
                                                      Sue Garibaldi Adobe Employee (Admin)

                                                      JM.

                                                       

                                                      * From the Project view (you should be able to see all the drawings in the project and you shouldn't be able to see all your other projects) in the app choose the project you want to share.

                                                      * Tap the Share icon (square with an arrow) in the upper nav and choose Share Link to Project.

                                                      * Send that link to me.

                                                       

                                                      That will send the entire project, so if there is more than one drawing in it, just let me know which one(s) I should be looking at.

                                                       

                                                      Don't post it publicly. Either Direct Message me here (just click on my name then Message) or you can send it to me through the in-app feedback (tap the Settings icon in the lower nav, then Send Feedback (I'm the only one who responds to them).

                                                       

                                                      Let me know if you have any trouble.

                                                       

                                                      Sue.

                                                       

                                                      • 24. Re: Delay Issue when drawing
                                                        jmcbade Level 1

                                                        Sue,

                                                         

                                                        Links have been sent.

                                                         

                                                        I am curious as to how this turns out. 

                                                         

                                                        Thanks for keeping me in the loop on this.

                                                         

                                                        -John

                                                        • 25. Re: Delay Issue when drawing
                                                          Sue Garibaldi Adobe Employee (Admin)

                                                          Hi JM.

                                                           

                                                          Sorry for taking so long to respond... I have them.

                                                           

                                                          Sue.

                                                          • 26. Re: Delay Issue when drawing
                                                            asheraa63869643

                                                            help me~

                                                             

                                                            I've just started drawing using this app and I'm kinda disappointed. I was erasing a huge amount of paint and it lags a couple of times until I can’t move anything at all. I tried closing the app and going back to my drawing but the drawing won’t even load. It happened twice now and I’m just thinking I just wasted my time

                                                             

                                                            ~pls

                                                            • 27. Re: Delay Issue when drawing
                                                              jmcbade Level 1

                                                              I have been working with Susan on trying to get this resolved.  She has some files that are showing the lagging behavior that I sent her.  As I understand it, the issue has been sent to developers in charge of the project.

                                                               

                                                              I, as you, like what AI Draw can do and I hope to see a version without these lag and hanging issues.

                                                               

                                                              Meanwhile, I believe, (I could be wrong), but closing the drawing and opening it does a save and may be releasing some resources, but that is a guess on my part.

                                                               

                                                              Regards

                                                              • 28. Re: Delay Issue when drawing
                                                                Sue Garibaldi Adobe Employee (Admin)

                                                                Hi Asheraa.

                                                                 

                                                                I'm sorry the app's performing so poorly.

                                                                 

                                                                Will you contact me through the in-app feedback (if you're on Android tap the hamburger icon in the upper left of the screen then Send Feedback; if you're on iOS tap the Settings icon in the lower nav then Send Feedback)?

                                                                 

                                                                I'd like you to contact me there for a couple of reasons:
                                                                I'm probably going to want you to share your drawing with me  and I prefer you not post that link publicly. The email will automatically populate with your device information, which will be helpful to me.

                                                                 

                                                                You don't have to send it to my attention; I'll see it.

                                                                 

                                                                Sue.

                                                                • 29. Re: Delay Issue when drawing
                                                                  jmcbade Level 1

                                                                  Hi Susan,

                                                                   

                                                                  I hope things are going well for you.

                                                                   

                                                                  Have you heard and feedback or update possibilities on this app?

                                                                   

                                                                  I don’t remember seeing any updates through the App Store.

                                                                   

                                                                  Regards,

                                                                   

                                                                  -John

                                                                  • 30. Re: Delay Issue when drawing
                                                                    Sue Garibaldi Adobe Employee (Admin)

                                                                    Hi John.

                                                                     

                                                                    An update was supposed to go out a couple of weeks ago, but it hasn't yet; I did hear late last week that it will begin rolling out soon, though.

                                                                     

                                                                    Sue.

                                                                    • 31. Re: Delay Issue when drawing
                                                                      jmcbade Level 1

                                                                      Sue,

                                                                       

                                                                      Some more feedback for you to pass along to development.

                                                                       

                                                                      I am still playing with the current version and the more I play with it, the more I am convinced that some of the issue is actually related to the way palm rejection works (or more accurately doesn't always work). I honestly think the application is sometimes getting confused.  I see that when I rest my palm on the display while actually drawing with my pencil on the iPad, AI Draw is getting confused when I do that.  I see layers I am not working on get selected while I'm drawing (right hand).  I tried hiding the layers and that helps in some cases with lag, stalling etc.  The downside in doing that then is my brushes and their settings also are hidden.  I also noticed that possibly on occasion, my left hand (I'm right handed) might accidentally touch a brush while I am in the middle of drawing.

                                                                       

                                                                      Some applications provide some adjustment for palm rejection but I only had to, if ever, barely fiddle with those settings.  One other app I use often actually had users turn iOS's palm rejection off and let the application's own palm rejection code handle that task.  After some recent iOS updates, this became less an issue.

                                                                       

                                                                      There are a lot of things I like about AI Draw over other applications so I am hoping that the next update, along with user feedback will help drive this application forward.  I really have lots of uses for this application!

                                                                       

                                                                      Thanks for listening and passing our comments along.

                                                                       

                                                                      Regards,

                                                                       

                                                                      -John

                                                                      • 32. Re: Delay Issue when drawing
                                                                        Sue Garibaldi Adobe Employee (Admin)

                                                                        Hi John.

                                                                         

                                                                        Thanks for posting this. One setting for Apple Pencil that I wanted to make sure you knew about that will, I think, help with what you've mentioned:

                                                                         

                                                                        Apple Pencil Settings (preference settings for fingers/Pencil in Sketch and Draw. To access it:

                                                                        In the lower navigation tap the Settings icon

                                                                        From the menu that opens choose Preferences.

                                                                        Scroll down to Apple Pencil Settings.

                                                                        You can choose there how you'd like the app to recognize finger touches. Checking Gestures Only will help with the hand-on-the-screen  problem.

                                                                         

                                                                        Here's a bit more info in a screenshot (it's older, when the setting used to be called Input Settings, but the same concept):

                                                                        Sketch_Fingers.jpg

                                                                        Just wanted to make sure you knew about it.

                                                                         

                                                                        Sue.

                                                                        • 33. Re: Delay Issue when drawing
                                                                          jmcbade Level 1

                                                                          Hey Sue,

                                                                           

                                                                          Yeah I was looking for some Pencil settings.  I see what you are showing here in Sketch, but nothing like that in Draw.

                                                                           

                                                                          Also, sorry if I am totally missing it, but I didn't see anything that stuck out for me as helpful for palm rejection.

                                                                           

                                                                          This is why I wrote the last post.

                                                                           

                                                                          Regards,

                                                                           

                                                                          -John

                                                                          • 34. Re: Delay Issue when drawing
                                                                            Sue Garibaldi Adobe Employee (Admin)

                                                                            John.

                                                                             

                                                                            The exact same settings should be in Draw. And, for "palm rejection" you want to choose Gestures Only. That means that the only time the app recognizes your fingers/hands will be when you perform a gesture (such as two-finger pinch).

                                                                             

                                                                            Sue.

                                                                            • 35. Re: Delay Issue when drawing
                                                                              jmcbade Level 1

                                                                              Sue,

                                                                               

                                                                              Ok!  I now see what you mean.

                                                                               

                                                                              I have changed the setting and I will be testing.  I am hopeful this is going to help.

                                                                               

                                                                              Thank you for your patience on this and sorry for being a little “thick” :P

                                                                               

                                                                              Regards,

                                                                               

                                                                              -John

                                                                              • 36. Re: Delay Issue when drawing
                                                                                Sue Garibaldi Adobe Employee (Admin)

                                                                                Hey John.

                                                                                 

                                                                                Happy to help. A lot of the settings/features in the drawing apps are super hidden.

                                                                                 

                                                                                Let me know if it solves the "palm rejection" problem.

                                                                                 

                                                                                Sue.