Copy link to clipboard
Copied
OS 10.11.6 El Capitan 2.4ghz, When trying to download Adobe Reader I am confronted with " You can not open application'Adobe Reader' because Power PC applications are no longer supported" Whats up? This is a Intel IMac.
Copy link to clipboard
Copied
Hello Matts,
I will request you to install the latest version of Adobe Reader from the following link Adobe - Adobe Acrobat Reader DC Distribution
before installation of the latest version, make sure you uninstall the old version of Reader from the machine, run the uninstaller file of Reader from the Application, then reboot the machine and install the latest version of Reader DC.
May I please know which version of Adobe Reader you are trying to install and getting the error message?
Hope this helps, and let us know if you face any issue.
Regards,
Anand Sri.
Copy link to clipboard
Copied
In my application file i have a acrobat .com folder and a Reader 9 file.When I click on Acrobat file i get a window that says ' Acrobat.com quit unexpectedly '. Now for adobe 9, When I click on that icon I get a window with nothing in it. What next?
Copy link to clipboard
Copied
You must be trying to run a very, very old version of Reader. If you downloaded it, where from? Check it's only official Adobe sites used or you could get nasty surprises.
Copy link to clipboard
Copied
Anybody there? Hello????????????????
Copy link to clipboard
Copied
still running package scripts 5 hours later
Copy link to clipboard
Copied
Hello Matt,
Are you trying to install the new Acrobat Reader, and facing issues. if yes, please stop and cancel the installation process. Restart the computer.
Try to run the uninstaller file of Adobe Reader from Application. Restart the computer again.
Then remove(move to trash) the Adobe Reader folders from System and User Library i.e. ~/library/ApplicationSupport and //library/ApplicationSupport.
Restart the computer again and install the Reader from Adobe - Adobe Acrobat Reader DC Distribution
Note: Make sure you install the latest version of Adobe Reader only and uninstall all the old versions of Adobe Reader from the machine.
Let us know how it goes.
Regards,
Anand Sri.
Copy link to clipboard
Copied
Hello Matt,
Please run the uninstaller file one by one of Acrobat and Reader to uninstall them.
Then trash all the Acrobat and Reader folders from Application and Utilities.
Restart the machine and then install the Reader from Adobe - Adobe Acrobat Reader DC Distribution
Let us know how it goes.
- Anand Sri.
Copy link to clipboard
Copied
Do I not need to open the files to uninstall?
Copy link to clipboard
Copied
you need to open the uninstaller files only for Acrobat/Reader which is under Application menu to uninstall Acrobat/Reader.
Copy link to clipboard
Copied
are the uninstaller files IN the Adobe/Acrobat files?
Copy link to clipboard
Copied
Did you read 5.?
Copy link to clipboard
Copied
I mean 6. I can not open the uninstall files because they won't open or are not there
Copy link to clipboard
Copied
if they are not opening i.e. you are unable to run the uninstaller files, move the Acrobat/Reader folders in the trash, then empty the trash as well. Reboot and try to install Reader/Acrobat.
Copy link to clipboard
Copied
same as before, stuck on' running package scripts'
Copy link to clipboard
Copied
I have sent you a private message, please check your email inbox.