Adobe After Effects 2018 is crashing on start-up

[atula61808813]

I just downloaded the Adobe After Effects, but After Effects 2018 is crashing when I try to open the application. Adobe please help as soon as possible. The error report is below:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.5.2" clientVersion="1.5.2" applicationName="After Effects" applicationVersion="15.0" build="180">

<time year="2017" month="11" day="24" hour="9" minute="10" second="42"/>

<user guid="b154d06d-13f6-4f12-b788-a1fe7ea6361b"/>

<system platform="Windows 8.1 Pro" osversion="6.3" osbuild="9600" applicationlanguage="en-US" userlanguage="en-US" oslanguage="en-US" ram="3994" machine="Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz" model="Intel64 Family 6 Model 58 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="2594 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x0000000000000000">

<backtrace crashedThread="0">

[When a Staff person asks for private information hover your mouse over their name]

[you may then click the Message option in the popup window to send a private email]

[long crash log removed... please only send a crash log to a technician, when asked]

[John T Smith]

This is an open forum, not Adobe support... click below to contact Adobe staff to help

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[atula61808813]

Thanks John, but I can't find any support for Adobe After Effects there, although many other products are listed.

Unless I select the required product, I cant proceed to the next step to go ahead and get support. That's why I posted my query here so that if some user has already solved the issue or if it has been resolved by adobe I can get needed help.

[Kevin-Monahan]

Hi AtulA,

Sorry you are not seeing the chat or phone options. You should see "Creative Cloud" as your starting point. Since you are not seeing that, use an alternate web browser, smartphone, or tablet to begin the chat session.  That solves most contact issues. Let us know if that did not work for you.

Thanks,
Kevin