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Cancel inDesign Subscription

New Here ,
Nov 24, 2017 Nov 24, 2017

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Hi, I've been trying to cancel my Adobe inDesign plan account but I'm just going in circles. The live chat was of no use -  waited a long time to be connected to a representative who was unable to help. I am being told that Adobe cannot help me cancel my subscription via email. How do I get this done? Easy to sign up but impossible to cancel.

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Community Expert ,
Nov 24, 2017 Nov 24, 2017

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Log in to creative.adobe.com and click the manage account button. Find your plan and click cancel plan.

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New Here ,
Dec 25, 2017 Dec 25, 2017

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Hi Bob,

Plans & Products > Manage Plan > I don't have a "Cancel Plan" button.

See screenshot here: How to cancel your Adobe Creative Cloud plan or membership , as described under the tab "If purchased directly from Adobe".

The Adobe Help site says:

  • If Cancel plan is not displayed, contact us to cancel your subscription.

But the online chat never connects - I just spent 4 hours again waiting for them to transfer me to the cancellations team but it never seems to work.

Can a customer service officer get in touch via email or phone?

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Community Expert ,
Dec 26, 2017 Dec 26, 2017

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What country are you in?

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Adobe Employee ,
Jan 04, 2018 Jan 04, 2018

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Hi Deborah,

Were you able to cancel or do you still need assistance? Please send me a private message if you still need help and I'll get this resolved for you.

Best,

Wren

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New Here ,
Apr 07, 2018 Apr 07, 2018

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Why is this so difficult?

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Community Expert ,
Apr 07, 2018 Apr 07, 2018

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I can't explain it. I'm not a staff person. The staff people who can help with the issues of your particular account cannot be reached on this forum, but through the Customer Care team, sorry.

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New Here ,
Apr 07, 2018 Apr 07, 2018

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I have not the bottom "cancel plan" on my screen!

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Community Expert ,
Apr 07, 2018 Apr 07, 2018

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You'll need to contact Adobe Customer Service. It's now the weekend in the US, and I don't know whether it's available in your area.

Here is the link:

Contact Customer Care

Make sure you're logged into your Adobe ID before this process.

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LEGEND ,
Nov 24, 2017 Nov 24, 2017

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Live chat is exactly what you need. If you have your Adobe account details ready and checked - your Adobe ID is critical of course - you should be set. Of course if you are on an annual plan you’ve promised to pay for the whole year so you have to settle in order to cancel.

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LEGEND ,
Dec 26, 2017 Dec 26, 2017

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It's also the middle of the holidays in many countries. It's common to be closed for close to 2 weeks.

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Community Expert ,
Dec 26, 2017 Dec 26, 2017

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That’s why inquired about the country. There should still be support people working, though.

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New Here ,
Jun 23, 2021 Jun 23, 2021

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Hi can you please help cancel my indesign subscription. Shaista Jainarain 

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Community Expert ,
Jun 23, 2021 Jun 23, 2021

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LATEST

@Shaista5CE0 wrote:

Hi can you please help cancel my indesign subscription. Shaista Jainarain 


 

No, we are users just like you. Contact Adobe Customer Care and note that there is a penalty for early cancellation if you have an annual subscription.
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

 

~ Jane

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