Can someone please help me?!?

[yehudisw96984952]

I have been trying unsuccessfully for the past two weeks to install the Photoshop trial. It keeps stopping at 7% and reporting errors without any instructions on how to fix them- even on the Adobe website. All it says is "try again" for error 126; "fix connectivity issues" (-there aren't any) for error 113, or "this download appears to be corrupted". I have tried to uninstall and reinstall the creative cloud desktop app, but it doesn't help. It is also impossible to reach live customer service- even when I finally tracked down the number, I waited on hold for an hour and no one answered. Can someone please help me?

[JJMack]

https://www.google.com/search?q=Adobe+download+error+126&oq=Adobe+download+error++126&aqs=chrome..69...

[yehudisw96984952]

Which link should I choose? Most of them are about Illustrator, InDesign or older versions of programs.

[JJMack]

I have never had such a problem however it seems to be a common problem searching google.  I have no idea which post has the solution you need.

[yehudisw96984952]

ok, thanks for trying

[Barb Binder]

I moved your question to the CC Download and Install forum, thinking you may get an answer here.

~Barb

[Jeff A Wright · Accepted solution]

Yehudisw96984952 both Error 126 and Error 113 occur because the download of the installation files is being corrupted.  I would recommend you utilize an alternate Internet connection to download and install Photoshop CC.  If you are on a wireless connection utilize a wired connection.  If you already on a wired connection then please try an alternate source for Internet access.

For more information on Error 126 and Error 113 see Creative Cloud download and install errors Yehudisw96984952.

[yehudisw96984952]

It worked!!!

[Jeff A Wright]

Excellent!  Thanks for the update Yehudisw96984952.