2 Replies Latest reply on Dec 8, 2017 7:48 AM by Rika O

    The content you are trying to view is locked

    Rika O Level 1

      Please use your Adobe ID to authorize your ereader with the kobo desktop application or adobe digital editions.

      I am getting this message and the only way to fix it is to reset my ereader, there has to be a better way, HELP!

        • 1. Re: The content you are trying to view is locked
          Prasad GT

          Hi,

           

          Can you try authorizing the kobo eReader in Adobe Digital Editions and then open the books in kobo device.

           

          Please refer the screenshot attached to authorize the kobo eReader.

          Kobo.jpg

          • 2. Re: The content you are trying to view is locked
            Rika O Level 1

            Yes, I have tried this and it works for a week or so, I have also reset to factory settings 3 times over the last year. I have also unistalled ADE and gone back to version 3 several times. Does this happen mostly when people update the ADE application?? This is an ongoing and frustrating situation and seriously making me think about what me next ereader will be.

            It appears this is a well known issue and that you are giving people quick temporary fixes instead of finding the root of the problem.  Rika Orendorff

             

             

             

                  From: Prasad GT <forums_noreply@adobe.com>

            To: Rika Orendorff <msrika@ymail.com>

            Sent: Friday, December 8, 2017 1:51 AM

            Subject:  The content you are trying to view is locked

                

             

             

            The content you are trying to view is locked

            created by Prasad GT in Adobe Digital Editions - View the full discussionHi, Can you try authorizing the kobo eReader in Adobe Digital Editions and then open the books in kobo device. Please refer the screenshot attached to authorize the kobo eReader. https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-10027213-1368634/Kobo.jpg  If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10027213#10027213 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10027213#10027213 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Digital Editions by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

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