1 Reply Latest reply on Nov 27, 2017 7:22 AM by Sheena Kaul

    Billing problem

    kusy82

      Hello.

       

      I don't know why but on my last invoice i only have my name and country. In my profil i have a company name a vat number and in my billing information full company adress. Is this normal ? Invoice like this is a big problem for me, i paying for subscription from my company account and i need correct invoice for it.

       

      Next thing: When i asked on support for invoice correction they told me there is no option. Why ? I pay from eu to eu and invoice correction is normal accounting operation.

       

      If i have all my data in my account, another invoice will be the same (only name and country) ?

       

      Regards

        • 1. Re: Billing problem
          Sheena Kaul Adobe Employee

          Hi there,

           

          I apologize for the poor support experience.

           

          In order to help you better, will you help me with the case reference number for your interaction with support?

          I can help you in getting the issue resolved.

           

          Regards,

          Sheena

          1 person found this helpful