9 Replies Latest reply on Nov 29, 2017 6:35 AM by alexandreb55484889

    Photoshop CC 2018 Startup Crash

    rosariag4127847

      Hi,

      i'm having problem with Photoshop CC 2018. I'de installed Illustrator CC 2018 and Premiere Pro 2018 and they run with no problem. Photoshop crash on startup while is loading menu on sartup session. My PC is ok, i've installed windows and drivers just before Adobe softwares.
      My PC config is:
      Windows 10 Home

      Intel Core i5 7500
      16GB Ram ddr4 2133
      SSD 275GB Crucial MX300

      AMD Radeon 460

       

      Thanks for helping me.
      Immagine.png

        • 1. Re: Photoshop CC 2018 Startup Crash
          JJMack Most Valuable Participant

          There should be a crash report.   If you use Windows please use the Windows reliability history viewer find your Photoshop crashes and look at their details. Post them here.

          CC 2017 crash.jpg

          1 person found this helpful
          • 2. Re: Photoshop CC 2018 Startup Crash
            abaghino

            Hi JJMack. Thanks!

             

            Firma del problema

            Nome evento problema: APPCRASH

            Nome applicazione: Photoshop.exe

            Versione applicazione: 19.0.1.29687

            Timestamp applicazione: 59fc1d5f

            Nome modulo con errori: KERNELBASE.dll

            Versione modulo con errori: 10.0.16299.15

            Timestamp modulo con errori: 4736733c

            Codice eccezione: c000041d

            Offset eccezione: 0000000000013fb8

            Versione SO: 10.0.16299.2.0.0.256.48

            ID impostazioni locali: 1040

            Informazioni aggiuntive 1: 1aec

            Ulteriori informazioni 2: 1aecb0c2feca376fdf4f64078c490839

            Ulteriori informazioni 3: 2752

            Ulteriori informazioni 4: 27521e982474f7fc93c4256d7b5c3c8d

             

             

            Ulteriori informazioni sul problema

            ID bucket: 832bcd0469cc1d5a2958ed96dc1b3d8a (1826470881092386186)

            • 3. Re: Photoshop CC 2018 Startup Crash
              abaghino Level 1

              Descrizione

              Percorso dell'applicazione che ha generato l'errore: C:\Program Files\Adobe\Adobe Bridge CC 2018\Bridge.exe

               

              Firma del problema

              Nome evento problema: APPCRASH

              Nome applicazione: Bridge.exe

              Versione applicazione: 8.0.0.262

              Timestamp applicazione: 59cb5efd

              Nome modulo con errori: nViewH64.dll

              Versione modulo con errori: 6.14.10.14847

              Timestamp modulo con errori: 58524e98

              Codice eccezione: c0000094

              Offset eccezione: 0000000000098c31

              Versione SO: 10.0.16299.2.0.0.256.48

              ID impostazioni locali: 1040

              Informazioni aggiuntive 1: eee6

              Ulteriori informazioni 2: eee6e05cd32e3f5796bde5bb7b113cb5

              Ulteriori informazioni 3: c87e

              Ulteriori informazioni 4: c87e585ff13894cb42d1d29632c225b2

               

               

              Ulteriori informazioni sul problema

              ID bucket: 772d3996ddba572a87ad59faf738456a (120855633295)

              • 4. Re: Photoshop CC 2018 Startup Crash
                abaghino Level 1

                Descrizione

                Percorso dell'applicazione che ha generato l'errore: C:\Program Files\Adobe\Adobe InDesign CC 2017\InDesign.exe

                 

                 

                Firma del problema

                Nome evento problema: APPCRASH

                Nome applicazione: InDesign.exe

                Versione applicazione: 12.1.0.56

                Timestamp applicazione: 58c988ec

                Nome modulo con errori: nViewH64.dll

                Versione modulo con errori: 6.14.10.14847

                Timestamp modulo con errori: 58524e98

                Codice eccezione: c0000094

                Offset eccezione: 0000000000098c31

                Versione SO: 10.0.16299.2.0.0.256.48

                ID impostazioni locali: 1040

                Informazioni aggiuntive 1: 0833

                Ulteriori informazioni 2: 0833f72b73db262e96b8494b0c736537

                Ulteriori informazioni 3: e1ba

                Ulteriori informazioni 4: e1ba75aa8b2f32c573a5cf1a91d267af

                 

                 

                Ulteriori informazioni sul problema

                ID bucket: f97c1b6b115bb78f9d696d327de08f16 (120738504252)

                • 5. Re: Photoshop CC 2018 Startup Crash
                  JJMack Most Valuable Participant

                  It look like the Bridge and indesign are crashing in your Nvidia Device driver for you display adapter.  Go to their web site download and install the latest driver they have for your display adapter. Photoshop is trying to use a system service and its crashing most likely Photoshop is trying to display something so again your display driver is most likely where the problem is.

                  • 6. Re: Photoshop CC 2018 Startup Crash
                    abaghino Level 1

                    Many many thanks, master JJMack! Have a nice day.

                    • 7. Re: Photoshop CC 2018 Startup Crash
                      GatunCZ Level 1

                      Photoshop crashes on startup:

                       

                      Here is my fix.

                       

                      I have three monitors, two on a video card, one on onboard video, all are DVI.

                      After disabling the onboard video (my third monitor) Photoshop started just fine.

                       

                      Seems like Photoshop doesn't like having two video cards at the same time.

                       

                      Fix idea came from this poster:

                      Photoshop CC 2017.1.1 Loading/Open Bug issue with AMD/IntelHD Multiscreen | Photoshop Family Customer Community

                      3 people found this helpful
                      • 8. Re: Photoshop CC 2018 Startup Crash
                        abaghino Level 1

                        As JJMack said, it was a video driver problem. I've solved with Dell Certified drivers. Many thanks!

                        Driver Dell certificati per workstation Dell Precision | Dell ITALIA

                        • 9. Re: Photoshop CC 2018 Startup Crash
                          alexandreb55484889

                          Thanks! That work out for me.

                           

                          Two dedicated card + 1 integrated card in my PC, just kept one card by disabling through devices manager and everything fine now!