1 Reply Latest reply on Nov 30, 2017 10:12 AM by AnandSri

    right-click action within windows 10, "AcroTray" (Acrobat Tray) keeps popping up

    DutchGlory

      - Microsoft Windows 10 Pro Insider Preview

      - Version: 10.0.17025 Build 17025

      - Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3401 MHz

       

      every time i use right-click action within windows 10, "AcroTray" (Acrobat Tray) keeps popping up..

      if someone has an idea to get rid of this, let me know. Thanks.

       

      Naamloos.png

        • 1. Re: right-click action within windows 10, "AcroTray" (Acrobat Tray) keeps popping up
          AnandSri Adobe Employee (Admin)

          Hello DutchGlory

           

          Sorry for the delay in response to your query and apologize for the inconvenience caused.

           

          "AcroTray.exe" is the Adobe Acrobat Distiller helper application. It is used as part of the full Adobe Acrobat product to convert documents into PDF files. Its runs in the background as it provides your feature to convert files to files to PDF using other applications like MS office.

           

          However, if you wish to disable/stop it, please refer and try the steps from the following KB doc what's starting acrotray.exe?

           

          Or can edit the TWO registries by navigating to HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers and  HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers

           

          Go to the Adobe folder in both locations and modify the "value data" entry by adding a "-" in front of the bracket and it will disable it.

           

          Hope this helps, and let us know how it goes.

           

          Regards,

          Anand Sri.

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