11 Replies Latest reply on Jan 9, 2018 8:38 AM by Jeff Almasol

    Scene Grayed Out

    deepikab59116088

      Hi,

       

      This is my first time asking a question here since I couldn't find any topics relating to this problem.

       

      I'm was using Character Animator for the first time and when I selected the default Blank Face puppet, the scene appeared grayed out. That is to say the background is gray and the puppet isn't visible at all. I tried selecting different puppets from the Start screen and still had the same result.

       

      Problem.jpg

       

      I'm on a PC, using the latest version of Windows 10 Home, i7 1.80GHz processor, 16GB memory, NVidia GeForce MX150 graphics card, 256GB SSD storage. I hope this is enough information. I hope someone can figure out what's wrong, I'd really like to start using Character Animator.

       

      Thanks.