6 Replies Latest reply on Apr 19, 2018 11:48 PM by woutersel

    AE won't launch: "Could not find the user documents directory"

    BradyHall1 Level 1

      All of a sudden I can't launch AE CC2018 and I get this error message. I uninstalled and reinstalled CC2018, ran as admin, installed CC2017 and no change. Premiere  crashes too. Pro tools won't load the video engine either. AE is the only application that gives me any kind of error message. Any ideas? System specs below.

       

      ae directory.JPG

       

      Computer

      Model : ASUS All Series ASUS MB

      Chassis : Desktop

      Mainboard : ASUS Z97-DELUXE

      BIOS : AMI (OEM) 1304 07/11/2014

      Intel vPro : 9.01.01.1000

      Total Memory : 32GB DIMM DDR3

       

      Processors

      Processor : Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (4C 8T 4.4GHz, 4GHz IMC, 4x 256kB L2, 8MB L3)

      Socket/Slot : FC LGA1150

       

      Chipset

      Memory Controller : ASUS Core (Haswell) DRAM Controller 100MHz, 2x 16GB DIMM DDR3 1.33GHz 128-bit

       

      Memory Module(s)

      Memory Module : G.Skill F3-1600C7-8GTX 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)

      Memory Module : G.Skill F3-1600C7-8GTX 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)

      Memory Module : G.Skill F3-1600C7-8GTX 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)

      Memory Module : G.Skill F3-1600C7-8GTX 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)

       

      Video System

      Monitor/Panel : Dell Computer DELL U2312HM

      (1920x1080, 23.1")

      Monitor/Panel : Dell Computer DELL U2412M

        (1920x1200, 24.1")

      Monitor/Panel : Dell Computer DELL U2212HM

      (1920x1080, 21.7")

      Video Adapter : NVIDIA GeForce GTX 970 (13CU 1664SP SM5.2 1.16GHz/1.5GHz, 208kB L2, 4GB 7GHz, PCIe 3.00 x16)

      Video Adapter : NVIDIA GeForce GTX 970 (13CU 1664SP SM5.2 1.16GHz/1.5GHz, 208kB L2, 4GB 7GHz, PCIe 3.00 x16)

      Video Adapter : NVIDIA GeForce GTX 970 (13CU 1664SP SM5.2 1.16GHz/1.5GHz, 208kB L2, 4GB 7GHz, PCIe 3.00 x16)

       

      Graphics Processor

      OpenCL : NVIDIA GeForce GTX 970 (1664SP 13C 1.16GHz/1.5GHz, 208kB L2, 4GB 7GHz)

      DirectX 11 Device(s) : NVIDIA GeForce GTX 970 (1664SP 13C 1.16GHz/1.5GHz, 208kB L2, 4GB 7GHz)

      OpenGL : GeForce GTX 970/PCIe/SSE2 (4GB)

      OpenGL : GeForce GTX 970/PCIe/SSE2 (4GB)

      OpenGL : GeForce GTX 970/PCIe/SSE2 (4GB)

       

      Storage Devices

      INTEL SSDSC2BW240A4 (240GB, SATA600, 2.5", SSD) : 224GB (C:)

      Samsung SSD 850 EVO 500GB (500.1GB, SATA600, SSD, OPAL) : 466GB (N:)

      2x HGST Hitachi HDS723030ALA640 (3TB, RAID1/SATA600, SCSI-5, 3.5", 7200rpm) : 3TB (M:)

      WDC WD80EZZX-11CSGA0 (8TB, USB3/SATA600, 3.5", 5400rpm) : 7TB (L:)

      WDC WD80EZZX-11CSGA0 (8TB, USB3/SATA600, 3.5", 5400rpm) : 7TB (H:)

       

      Logical Storage Devices

      System Reserved : 549MB (NTFS, 4kB) @ INTEL SSDSC2BW240A4 (240GB, SATA600, 2.5", SSD)

      CACHE (N:) : 466GB (NTFS, 4kB) @ Samsung SSD 850 EVO 500GB (500.1GB, SATA600, SSD, OPAL)

      RAID 1 (M:) : 3TB (NTFS, 4kB) @ 2x HGST Hitachi HDS723030ALA640 (3TB, RAID1/SATA600, SCSI-5, 3.5", 7200rpm)

      BACKUP 2 (L:) : 7TB (NTFS, 4kB) @ WDC WD80EZZX-11CSGA0 (8TB, USB3/SATA600, 3.5", 5400rpm)

      BACKUP 1 (H:) : 7TB (NTFS, 4kB) @ WDC WD80EZZX-11CSGA0 (8TB, USB3/SATA600, 3.5", 5400rpm)

      Hard Disk (C:) : 223GB (NTFS, 4kB) @ INTEL SSDSC2BW240A4 (240GB, SATA600, 2.5", SSD)

       

      Peripherals

      LPC Hub Controller #1 : ASUS 9 Series Chipset Family Z97 LPC Controller

      Audio Device : ASUS 9 Series Chipset Family HD Audio Controller

      Audio Codec : Realtek Semi 0900

      Audio Device : EVGA GM204 High Definition Audio Controller

      Audio Codec : nVidia nForce4 Intel Edition CPU to PCI Bridge

      Disk Controller : ASUS ICH8R (ICH8) SATA RAID Controller

      Disk Controller : ASUS Asmedia 106x SATA Controller

      USB Controller #1 : ASUS 9 Series Chipset Family USB xHCI Controller

      USB Controller #2 : ASUS 9 Series Chipset Family USB EHCI Controller #2

      USB Controller #3 : ASUS 9 Series Chipset Family USB EHCI Controller #1

      USB Controller #4 : Renesas Tech uPD720201 USB 3.0 Host Controller

      USB Controller #5 : ASUS ASM1042A USB 3.0 Host Controller

      FireWire/1394 Controller #1 : Syba Tech TSB82AA2 IEEE-1394b Link Layer Controller

      FireWire/1394 Controller #2 : Avlab Technology XIO2200(A) IEEE-1394a-2000 Controller (PHY/Link)

      SMBus/i2c Controller #1 : Intel ICH SMBus

       

      Printers and Faxes

      Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)

      Printer : Microsoft XPS Document Writer v4 (600x600, Colour)

      Printer : Microsoft Print To PDF (600x600, Colour)

      Fax : Microsoft Shared Fax Driver (200x200)

      Printer : Canon MX430 series FAX (200x200, USB)

      Printer : Canon Inkjet MX430 series (600x600, USB, Colour)

      Printer : Adobe PDF Converter (4000x4000, Colour)

       

      Scanners and Cameras

      Scanner : WIA Canon MX430 series (Scanner, USB)

       

      Peripherals

      Media Player : WD       My Book 25EE     (7.28TB)

      Media Player : WD       My Book 25EE     (7.28TB)

       

      Network Services

      Network Adapter : Intel(R) Ethernet Connection (2) I218-V (Ethernet)

      Network Adapter : Intel(R) I211 Gigabit Network Connection (Ethernet, 1Gbps)

      Network Adapter : TAP-Windows Adapter V9 (Ethernet)

      Wireless Adapter : Broadcom 802.11ac Network Adapter

       

      Operating System

      Windows System : Microsoft Windows 10 Professional 10.00.16299

      Platform Compliance : x64