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Can’t access photos

New Here ,
Nov 27, 2017 Nov 27, 2017

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a few days ago I started a new project and when I went to open my reference photos by adding another layer and downloading a picture “on my iPhone” when I clicked on it I got a pop up saying that it could not access my photos and to change my phone setting. So, I followed the instructions and messed with the switch in my settings that would allow me to open photos. Nothing happened and I still cannot open Photos.

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correct answers 1 Correct answer

Adobe Employee , Nov 28, 2017 Nov 28, 2017

Hi Aubre,

It seems an issue with the settings on your iPhone, wherein the access is still not set for the app to use your phone's photos.

Kindly check the settings and allow the app to access the Photos.

Regards,

Sheena

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Adobe Employee ,
Nov 28, 2017 Nov 28, 2017

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Hi Aubre,

It seems an issue with the settings on your iPhone, wherein the access is still not set for the app to use your phone's photos.

Kindly check the settings and allow the app to access the Photos.

Regards,

Sheena

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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