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You should be able to change it by clicking the Project tab and Project Settings.
From there, click the General tab and the Advanced button.
Lastly, click the Labels tab and scroll the list of terms to the WebHelp section and find the Show bit. Change the text to the right of the equals sign.
Generate the output again and see if it was changed! It should be. But if not, you may need to re-visit the steps and find a slightly different place to adjust it. It will surely be in this dialog.
Rick's method is correct, but instead of using the property he highlighted, scroll through the list till you see the "Common" group of elements.
Select "Show" and then click "Edit" and change "Show" to "Show Contents" (or whatever you want to use).
I used this method and got predictable results.
I only wish that Adobe would let users control the popup window so that you could add the navigation pane by default. Through much digging, I found that you can open the CHS topics in a new browser window with the navigation pane displayed by default. See the article at Providing Web Applications with Context Sensitive Help Using RoboHelp WebHelp - CodeProject .
You'll need to get your developer to do some coding however.
Hope this helps- I know it's a bit late in coming!