5 Replies Latest reply on Jan 22, 2018 6:28 AM by Akki_24

    How to restore the files if accidentally deleted Acrobat Reader app.

    pattyb63559610

      is there a way to restore what I had in adobe export PDF? I accidentally deleted it off my iPad and now when I go back into it what was in local is no longer in local 

        • 1. Re: a way to restore
          Akki_24 Adobe Employee

          Hi Pattyb,

           

          Edited-

          When you uninstall the Acrobat Reader application and reinstall it using the same email address (Adobe ID) you should get the files "Document files" back that you had earlier.

          Please ensure that you are "Signed In" using the same email address. And the files that you have been looking for in "Local" are those files saved in your device locally?

           

           

          Regards,

          Akanchha

          • 2. Re: a way to restore
            pattyb63559610 Level 1

            They did not restore. I’m going to try and send you a picture of what my local page looks like.30D856D0-ACE5-4D65-9FD2-78FF8D642ECB.png

            • 3. Re: a way to restore
              Akki_24 Adobe Employee

              Hey,

              Could you confirm the iOS version you have installed currently? If you are working on updated version iOS 11.0 then you would get two options to take the app off the device- offload and delete.

              Correction-

              As you have shared above that the app was uninstalled or deleted (not offload), then sorry to say- any iOS app, iOS (the operating system) will erase all of your local files and settings from the device.

              But if you will offload the app then it would keep the data after restoring.

              iOS Settings > General > iPhone (or iPad) Storage > Adobe Acrobat.

              Offload.png

               

              Regards,

              Akanchha

              • 4. Re: How to restore the files if accidentally deleted Acrobat Reader app.
                pattyb63559610 Level 1

                I have IOS 11..2.1. I accidentally deleted the app off of my ipad. It was not deleted from settings. But however it was deleted I don’t have what was in my local file before it was deleted.  Thank you for your help. The longer I go without it the less I remember what was in it so it will be fine again thank you.

                 

                Thank You,

                [personal information deleted by moderator]

                • 5. Re: How to restore the files if accidentally deleted Acrobat Reader app.
                  Akki_24 Adobe Employee

                  Hi Pattyb,

                   

                  Sorry for the delay in response to your last message.

                  Thanks for sharing the update and let us know if there is any further assistance is required form our side.

                   

                  -Akanchha