1 Reply Latest reply on Nov 30, 2017 6:51 AM by maureneg27633386

    Adobe crash on emailing, Exchange 2016 and Cached Mode

    maureneg27633386

      We have Adobe Acrobat Pro DC 2015 Release Version 2015.006.30306 on Windows 10 with either Office 2013 or 2016 (both 32-bit) connected to Exchange 2016.

       

      With both Office 2013 and Office 2016, Adobe crashes if you attempt to email from within it IF you are both on Exchange 2016 and you are not in Cached Mode.  If you are on an earlier version of Exchange, it's fine.  If you are in Cached Mode, it's fine.  Since I began researching this problem, I've found MANY references to the exact same issue but no one else has made the connection with Exchange 2016, and there have been no solutions offered.  (While Cached Mode could be considered a solution, there are reasons why it will not suffice for us in every situation).

       

      The error is "Adobe Acrobat DC has stopped working."  I've pasted in relevant details from Event Viewer below.

       

      We have another product which demonstrated the same behavior, and the vendor supplied us with a solution, part of which was adding a reg key to use OOM instead of MAPI.  Does Adobe offer a similar solution?  Is it even known that the issue began with Exchange 2016?

       

       

      Faulting application name: Acrobat.exe, version: 15.6.30306.25331, time stamp: 0x58dbf189

       

      Faulting module name: mso.dll, version: 15.0.4963.1002, time stamp: 0x59acf3c4

       

      Exception code: 0xc0000005

       

      Fault offset: 0x0145406a

       

      Faulting process id: 0x32cc

       

      Faulting application start time: 0x01d3695d8d62a641

       

      Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe

       

      Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll

       

      Report Id: 70cedbff-bf51-416e-aa36-7824837afc45

       

      Faulting package full name:

       

      Faulting package-relative application ID: