Try updating Acrobat to the latest patch and check if that resolves the issue. Click Check for Updates under Help menu. You may also download updates manually from this link: Adobe - Acrobat : For Windows . Reboot the machine after installing the patch and try again.
Let us know how it goes.
I just checked for updates but it came back as "no updates available".
Have you any other suggestions?
Could you please confirm Acrobat, Chrome and Acrobat extension version installed on the machine?
To check the version in Acrobat > Identify the product and its version for Acrobat and Reader DC
For Chrome > click three vertical dots in the top-right corner > Help > About Google Chrome
For Acrobat extension > click three vertical dots > More tools > Extensions > check the version number next to Adobe Acrobat (15.0.)
Acrobat Pro DC - Version 2015.006.30392
Chrome - Version 62.0.3202.94 (Official Build) (64-bit)
Acrobat extension - Version 126.96.36.199
Thanks. Could you please try uninstalling Acrobat by going into Programs & Features > right-click Adobe Acrobat DC > Uninstall.
Reboot the machine.
Install Acrobat Pro DC from here: Download Pro or Standard versions of Acrobat DC, 2017, XI, or X (download the installer under Acrobat Pro Dc for Windows- below is the screenshot). Once installed, try converting the webpage again and check if that works.
Did as you suggested and it seems to have worked.
Thanks for your assistance.
You're Welcome, Mark.
Mine is a company laptop and I'm required to install only via the Windows Software Center.