1 Reply Latest reply on Jan 18, 2018 2:22 PM by Graeme Bull

    Media Encorder

    royr68134800 Level 1

      I downloaded the trial program.  Installed and tried it.  I put about 30 videos in it to create mp4s.  Some were .mov and .3gp.

      After it finished, some of the videos were not converted.  It included .mov and .3gp.  When I tried to add them, a message

      came up saying either the file wasn't known or was corrupted.  Any help?

        • 1. Re: Media Encorder
          Graeme Bull Adobe Community Professional

          This is the Adobe Media Server forum, not sure if you've reposted in the correct forum but an answer won't likely happen here. If I were to take a guess on the problem though, I'd think that maybe the codec of the original files isn't something AME can decode and as such is failing to re-encode them.