1 Reply Latest reply on Jan 18, 2018 2:22 PM by Graeme Bull

    Media Encorder


      I downloaded the trial program.  Installed and tried it.  I put about 30 videos in it to create mp4s.  Some were .mov and .3gp.

      After it finished, some of the videos were not converted.  It included .mov and .3gp.  When I tried to add them, a message

      came up saying either the file wasn't known or was corrupted.  Any help?

        • 1. Re: Media Encorder
          Graeme Bull Level 3

          This is the Adobe Media Server forum, not sure if you've reposted in the correct forum but an answer won't likely happen here. If I were to take a guess on the problem though, I'd think that maybe the codec of the original files isn't something AME can decode and as such is failing to re-encode them.