Could you try to open up the Lr mobile settings via the top left Lr-icon and choose “Restore Purchases“.
Let me know if that helps.
Guido/Lr Mobile Qe
same problem, but it doesnt work...
last month I did it and it worked with “Restore purchase“
what can I do no?
Help me please! Since 2 days I am trying EVERYTHING
Have you tried to force quit and restart Lt Mobile?
If that won‘t help could you send us a diagnostic log which can be triggered via Lr Mobile settings (top left Lr icon)-> Help&Support and here long tab the „Access our Support Forum“-entry. A diagostic log should be generated and attached to your local mail client.
Hope this helps to get a clue about your issue.
Guido/Lr Mobile QE
Sent the diagnostic by email
hope it helps for solving this problem
This should be solved by now.
Hi, me too, stuck on 'Unable to complete purchase' screen... How can I buy subscription for premium features other way? I don't wont plan for desktop Lightroom, I just want to used declared premium features - edit raw photos from my DSLR on my iPhone. I have valid card, payments are going ok, two adobe accounts, reinstalled app, restarted phone... PLEASE HOW CAN I BUY THE PREMIUM FEATURES, I NEED IT! Thanks a lot for answers
Hi Michal. I've just send you a private message. - Guido/Lr Mobile QE