1 Reply Latest reply on Dec 1, 2017 5:28 PM by Thom Parker

    Cannot send pdf for signature

    wesleyb10058439 Level 1

      Hello.

       

      I recently updated the e-mail address for my Adobe ID and now I can't send .pdfs for signatures. Every time I click "Send" a pop-up appears and says "An error was encountered. Please try again." When I try to sign into my Adobe Sign account I get an error that says "We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support." See picture below. How do I resolve this issue?

       

      sign error.png