I can't start Photoshop (CC 2018, latest version), the window comes up and then I get a dialog box that tells me that PS had crashed and generated a crash report. The dialog is garbled and shows me two overlapping "Don't send" buttons and two "send crash report" buttons, but is unresponsive, none of the buttons work, I can't close the window or dialog box and it hangs there (I waited for 10 minutes), the only thing I can do is kill it through task manager. Windows 7, latest version.
I tried starting PS up with SHFT to prevent loading add-ons, same result. Tried starting up multiple times, same result.
Every second time I start up, there also is another dialog window behind the crash report dialog, it looks like the sign-in window, strictly only every 2nd time.
Is there a folder location where crash reports are stored or any way to reset/purge that queue manually?
Thanks for any suggestions. - Jurgen
Thanks. And what do I do with that information, how is that preventing the hang on startup to not happen?
If there are crash reports and you can not figure them out post them here. We may be able to tell what is going on in your environment.