15 Replies Latest reply on Apr 10, 2018 9:41 AM by Test Screen Name

    Adobe Reader DC signature validity UNKNOWN

    ThoR294 Level 1

      Hi Adobe,

       

      We are struggling with getting Adobe Reader DC to recognize signature as trusted.  Every time we click on a signature, we get this message in Reader DC, and cannot further sign a document.

       

      adobeDC.png

       

      If we use Acrobat Pro 2017, we get the correct message:

      adobe2017.png

       

      We have tried various settings under EDIT -> PREFERENCES -> SIGNATURES -> VERIFICATION (More...) and unchecked "Require certificate revocation checking to succeed whenever possible during signature verification", also unchecked "When document has valid but untrusted signatures, prompt to review and trust signers".

       

      Nothing seems to work, just odd how Acrobat Pro 2017 works and Adobe Reader DC does not.  This is happening to multiple users in our environment.

       

      Thank you.