4 Replies Latest reply on May 25, 2018 6:45 AM by edward clay

    User is creating random "ÿÿÿÿÿ" folders when opening PDF in Acrobat DC Std/Prof.

    SebastianCC

      Hi there,

       

      I have a very strange situation with one of our users. When she opens PDF files in Adobe DC Professional it creates sub-folders named like "ÿÿÿÿÿ" (number of "ÿ" in the folder's name is not constant) in the directory where the PDF file is stored. There folders don't get deleted when she closes Adobe DC and have to be deleted manualy.

       

      Have you ever heard of this or a similar problem while using Adobe DC? She had the same problem when using Adobe DC Standard. Switching to DC Professional solved the problem for one day, then it came back.

       

      Thank you in advance.

       

      Regards

      Sebastian