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Sorry for the delay in response.
Are you still experiencing this issue? If yes, check if Acrobat is updated to the latest patch by clicking check for updates under help menu. You may also download updates manually using this link: Adobe software and product updates
Could you let us know Acrobat version you have on the machine: Identify the product and its version for Acrobat and Reader DC
thank you for your reply. The problem is still there and it's the version 2015.006.30392 (Adobe Acrobat Pro DC). We are in a bigger environment so the manual check for updates is not possible. And still: the user is the only one with this issue, one of more than 300+ users using Acrobat Standard or Professional DC (occured on both versions!).
Do you have any idea where to look any further?
Sorry for the delayed response.
Could you try opening pdfs files from another directory (other than the existing one) and check if this behavior still continues?
I am having the exact same issue, in multiple folders, on different drives and network servers. Do you know why this might be happening, and how to resolve?