6 Replies Latest reply on Apr 17, 2018 5:38 AM by salmab98608546

    Unable to access subscription.


      Please help me get started on the main page. I'm unable to see my select options to choose from the main page. It keeps giving me options to buy. I'm, trying to convert pdf's to word. I already have a paid subscription.

        • 1. Re: subcription service
          Akki_24 Adobe Employee

          Hi Kavitab,


          Sorry to hear the inconvenience caused to you.

          As per the account information it seems like you are a subscriber of Adobe PDF Pack.

          Adobe PDF Pack is an online service that you can use online via  https://cloud.acrobat.com/convertpdf or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions


          You just need to “Sign In” using the email under which you have subscription registered.


          I assume that you have been trying to access your PDF Pack subscription through wrong application Adobe Acrobat DC not Reader DC?

          Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.


          For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841


          Let us know if it still doesn't work.




          • 2. Re: Unable to access subscription.

            The link (https://cloud.acrobat.com/convertpdf) provided in the answer to this question is not active. I have purchased an online subscription to convert files. I am very frustrated that I cannot navigate to my subscribed services. How do I get to the subscribed products after login? I do not want to download software.     

            • 3. Re: Unable to access subscription.
              Akki_24 Adobe Employee

              Hi Anna,


              There might be some temporary problem with the site. You may try https://cloud.acrobat.com/  and "Sign In" using your Adobe ID.

              If you do not wish to download the application on your desktop, then its not compulsory. You can access it online.




              • 4. Re: Unable to access subscription.

                OMG! I have a knot in my gut. I cannot access what I am paying for either and what I have had to go through to even get a phone number is unbearable.  This company totally sucks. After a trip to the far east via phone I am now on hold because the person in India did not have authorization to even give me a domain to access the program. The link in an earlier solution is not active either. Online support only tries to sell you more crap. Hard to imagine how this company stays in business

                • 5. Re: Unable to access subscription.

                  I have the same problem. I have paid for a subscription and I can't access it. Whenever I try to convert PDF to Word, It tries to get me to buy a subscription again. I've tried to get in touch with customer services via the online chat and I have been receiving the following message"Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly" for about 20 minutes. Makes you wonder how long"shortly" is.


                  This is an appalling company. Clearly the problem is well-known and they appear not to have done anything about it, judging by the threads in this blog. I wonder if there is an alternative Service and I can get my money back?

                  • 6. Re: Unable to access subscription.

                    I am having the same problem, - and this still doesn't work, it says page not found