3 Replies Latest reply on Dec 5, 2017 7:54 AM by JJMack

    Photoshop CC 2018 crashes when i open certain images.

    Syphex1

      So i'm trying to download a free golden wallpaper from google, however when i try to open it in Photoshop it completely stops me by just crashing and i cannot find any crash logs regarding the issue, I'm running W10 with the latest drivers to my graphic card and as well as the latest windows updates and Photoshop updates.
      However when i check the reliability monitor i have alot of issues stating "Hardware error"

      Source

      Windows

       

       

      Summary

      Hardware error

       

       

      Date

      2017-12-04 08:26

       

       

      Status

      Report sent

       

       

      Description

      A problem with your hardware caused Windows to stop working correctly.

       

       

      Problem signature

      Problem Event Name: LiveKernelEvent

      Code: 141

      Parameter 1: ffff9b8b3fe604a0

      Parameter 2: fffff8018477f948

      Parameter 3: 0

      Parameter 4: 8d90

      OS version: 10_0_15063

      Service Pack: 0_0

      Product: 256_1

      OS Version: 10.0.15063.2.0.0.256.48

      Locale ID: 8192

       

       

      Files that help describe the problem (some files may no longer be available)

      WATCHDOG-20171204-0826.dmp

      sysdata.xml

      WERInternalMetadata.xml

      memory.csv

      sysinfo.txt

       

       

      Extra information about the problem

      Bucket ID: BAD_DUMPFILE