10 Replies Latest reply on Dec 13, 2017 10:30 AM by Victoria Bampton LR Queen

    Unable to cancel Lightroom CC monthly subscription purchased from Digital River

    shridhar.nayak Level 1

      Hi there,

       

      Yesterday I purchased a license for Lightroom CC. I was directed to Digital Rivers for purchasing the subscription. I received an email from Adobe confirming the order details and I have installed Lightroom CC onto my Mac. What I realised was that the Lightroom CC version is not the same as the now renamed Lightroom Classic. I would like to cancel Lightroom CC and instead purchase a license for Lightroom Classic.

       

      I do not see any options to cancel my current plan when I log on to my Adobe ID.

       

      I have looked through various forum threads, however do not find a suitable answer. Nor am I able to have a chat with customer support as I am just kept waiting for hours together.

       

      Can someone please help with cancellation please?