4 Replies Latest reply on Dec 6, 2017 4:11 PM by joon.Stock

    Illustrator 2018 "Purchasing Error" - trying to download free stock.

    bridgeto91818126 Level 1



      I'm not able to access any free designs, sets and stock in Illustrator CC 2018.


      I get this error message: "Purchasing Error. Sorry, something went wrong when trying to licence the template. Please try again."


      They are all marked as "FREE", so I'm not sure why I can't access them.


      I tried the below suggestion from the Adobe forum, logged in/out of Adobe CC and rebooted PC. Nothing is working.


      1. Verify that you have no pending updates for your Creative Cloud applications
      2. Reboot your system
      3. Locate the  one of the following directories on your system and delete it:
        • Mac: /Users/{yourusername}/Library/Caches/Adobe/CCX Welcome/stock
        • Win: C:\Users\{yourusername}\AppData\Roaming\Adobe\CCX Welcome\stock


      Thanks for any help you can provide!