As per the description above, you want to access the menu to convert a PDF to Word, Is that correct?
The record shows that you have an active subscription of Adobe ExportPDF on your current Adobe ID, you can access the services through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.
You can also use the service through the free desktop version of Adobe Reader, you have to sign in with your current Adobe ID and password in Adobe Reader to get the menu to convert a PDF to Word file, you can download the Reader from Adobe - Adobe Acrobat Reader DC Distribution
For any troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).
Hope this helps and let us know if you need more assistance.