I just got the export PDF converter i paired it with my PDF file, iit is a news paper artical, i said convert it did i opened the converted file to docx
i opened the file and is was distorted i cannot use it?
We apologize for the inconvenience caused, as per the description above, the PDF file you exported into a Word file when opened was distorted and you cannot use it, Is that correct?
Please try to convert the PDF to Word using another browser like Chrome, or Firefox, or Safari through the URL https://cloud.acrobat.com/exportpdf and see if it brings any difference.
Have you tried converting another PDF file into Word file? Is it happening with all the PDF files or with one specific PDF file?
If the issue is with one specific file, then is it possible to share the file with us, to share the file refer to How to share a file using Adobe Document Cloud
You may also refer to Text is garbled in converted file | ExportPDF
Hope this helps and let us know how it goes.
thanks i will try your recommendations and get back with yoou