5 Replies Latest reply on Dec 7, 2017 1:53 PM by Daniel Presedo > dramenon

    Photoshop CC 2018 crashes at launch (new install)

    retro_one Level 1

      I just installed Photoshop CC 2018 & it crashes during launch.

      *After the initial install, Photoshop run and seems to work(tested only the photo editing & save the file). I closed & open PS about 3 more times. After re-starting the PC, Photoshop is unable to launch.

       

      Crash Report window: "Application "Adobe Photoshop CC" has crashed. A crash report has been generated. ..--> Send crash report to Adobe".

       

      I pressed ctrl+alt+shift while launching Photoshop CC (to clear settings) and it gave me this error: " Adobe Photoshop CC 2018 has stopped working. A problem caused the program to stop working correctly. Please close the program."

       

      My PC Spec:

      1. Windows 7 SP1 ENTITLEMENTS Build v W764ETX916
      2. Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz  3.59GHz
      3. Memory: 16 GB
      4. System Type: 64-bit Operating System

       

      ***Can someone please help me how to troubleshoot this?

           I uninstalled & re-installed Photoshop - same issue. Adobe Creative Cloud & Bridge apps are working.

       

      Thank you

       

      ===================================================

      CrashLogs:

       

      Process:                Photoshop.exe [7156]

      Path:                   C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe

      Product Version:        19.0.1.29687

      File Version:           19.0.1.29687

      Code Type:              x64

      Parent Process:         explorer.exe [4252]

       

      Date/Time:              2017-12-06 12:19:52 Eastern Standard Time

      OS Version:             6.1.7601.23915

      Report ID:              ab452b30-daa9-11e7-8214-64006a4faff3

       

      Time Awake Since Boot:  1034 seconds

       

      Crashed thread:         0 [10816] THREAD_PRIORITY_NORMAL

       

      Exception Code:         EXCEPTION_ACCESS_VIOLATION

      Exception Parameters:   Access violation reading location 0x00000000ffffffff

      Exception Message:      3221225477 The instruction at 0x

       

      Application Specific Information:

      C:\Program Files\Adobe\Adobe Photoshop CC 2018\AGM.dll

       

      Thread 0 Crashed: [10816] THREAD_PRIORITY_NORMAL

      0 AGM                 0x00000000c7c36580 ? AGMTerminate + 131248

       

      Thread 1: [3624] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfc07a ? ZwDelayExecution + 10

      1 KERNELBASE          0x00000000fdd51203 ? SleepEx + 179

      2 tmmon64             0x00000000756c34cc ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      3 tmmon64             0x00000000756aa05f ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      4 tmmon64             0x00000000756aa206 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      5 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      6 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 2: [10056] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10

      1 KERNELBASE          0x00000000fdd51430 ? GetCurrentProcess + 64

      2 kernel32            0x00000000779a06c0 ? WaitForMultipleObjects + 176

      3 TmUmEvt64           0x00000000fcb3b126   TmmonDestoryAddonObject + 9494

      4 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      5 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 3: [11004] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfd63a ? ZwWaitForWorkViaWorkerFactory + 10

      1 ntdll               0x0000000077bced15 ? RtlValidateHeap + 341

      2 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      3 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 4: [1364] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfd63a ? ZwWaitForWorkViaWorkerFactory + 10

      1 ntdll               0x0000000077bced15 ? RtlValidateHeap + 341

      2 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      3 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 5: [8612] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10

      1 KERNELBASE          0x00000000fdd51430 ? GetCurrentProcess + 64

      2 kernel32            0x00000000779b16e3 ? WaitForMultipleObjectsEx + 179

      3 USER32              0x0000000077ac8f8d ? GetScrollBarInfo + 477

      4 USER32              0x0000000077ac6272 ? MsgWaitForMultipleObjectsEx + 46

      5 USER32              0x0000000077ac62a0 ? MsgWaitForMultipleObjects + 32

      6 gdiplus             0x00000000fc2b2d64 ? GdipPlayTSClientRecord + 89004

      7 gdiplus             0x00000000fc2b2bc8 ? GdipPlayTSClientRecord + 88592

      8 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      9 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 6: [8672] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10

      1 ntdll               0x0000000077bca3c7 ? TpIsTimerSet + 2551

      2 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      3 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 7: [10464] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfc07a ? ZwDelayExecution + 10

      1 KERNELBASE          0x00000000fdd51203 ? SleepEx + 179

      2 ole32               0x00000000ffccf6a8 ? ObjectStublessClient24 + 6792

      3 ole32               0x00000000ffcd380e ? CoGetTreatAsClass + 3830

      4 ole32               0x00000000ffccf65a ? ObjectStublessClient24 + 6714

      5 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      6 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 8: [6164] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfbd7a ? ZwWaitForSingleObject + 10

      1 KERNELBASE          0x00000000fdd510ac ? WaitForSingleObjectEx + 156

      2 Photoshop           0x0000000048922063 ? boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive: :xml_oarchive> >::get_instance + 30451379

      3 Photoshop           0x000000004892197a ? boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive: :xml_oarchive> >::get_instance + 30449610

      4 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      5 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 9: [4176] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10

      1 KERNELBASE          0x00000000fdd51430 ? GetCurrentProcess + 64

      2 kernel32            0x00000000779b16e3 ? WaitForMultipleObjectsEx + 179

      3 Photoshop           0x0000000046c19d94 ? boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive: :xml_oarchive> >::get_instance + 9188

      4 Photoshop           0x00000000470e118e ? boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive: :xml_oarchive> >::get_instance + 5019614

      5 Photoshop           0x00000000488ceb1f ? boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive: :xml_oarchive> >::get_instance + 30110063

      6 Photoshop           0x00000000488d121a ? boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive: :xml_oarchive> >::get_instance + 30120042

      7 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      8 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 10: [8356] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfc1ea ? NtFlushBuffersFile + 10

      1 KERNELBASE          0x00000000fdd68d08 ? FlushFileBuffers + 24

      2 amtlib              0x00000000cad6f1f9 ? GetAsnVersion + 64569

      3 amtlib              0x00000000cad71a9d ? GetAsnVersion + 74973

      4 amtlib              0x00000000cad53fe6 ? asn_info + 91622

      5 amtlib              0x00000000cae150f9 ? AMTValidateProductLicense + 202905

      6 amtlib              0x00000000cae053e7 ? AMTValidateProductLicense + 138119

      7 amtlib              0x00000000cadfcc09 ? AMTValidateProductLicense + 103337

      8 amtlib              0x00000000cadf6df3 ? AMTValidateProductLicense + 79251

      9 amtlib              0x00000000cadf141f ? AMTValidateProductLicense + 56255

      10 amtlib              0x00000000cad997a9 ? asnInst_InstallerProductInfo_constructor + 127241

      11 amtlib              0x00000000cadaf7fb ? asnInst_InstallerProductInfo_constructor + 217435

      12 amtlib              0x00000000cadb134f ? asnInst_InstallerProductInfo_constructor + 224431

      13 amtlib              0x00000000cadb6c84 ? asnInst_InstallerProductInfo_constructor + 247268

      14 amtlib              0x00000000cadb1b35 ? asnInst_InstallerProductInfo_constructor + 226453

      15 amtlib              0x00000000cadc2d71 ? asnInst_InstallerProductInfo_constructor + 296657

      16 amtlib              0x00000000cae0c2b4 ? AMTValidateProductLicense + 166484

      17 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      18 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 11: [8328] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10

      1 KERNELBASE          0x00000000fdd51430 ? GetCurrentProcess + 64

      2 kernel32            0x00000000779b16e3 ? WaitForMultipleObjectsEx + 179

      3 MultiProcessor Support 0x00000000c9617c04 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      4 MultiProcessor Support 0x00000000c9686a0e ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      5 MultiProcessor Support 0x00000000c9686e03 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      6 MultiProcessor Support 0x00000000c9616d95 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      7 ucrtbase            0x00000000cc97be1d ? crt_at_quick_exit + 125

      8 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      9 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 12: [8476] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10

      1 KERNELBASE          0x00000000fdd51430 ? GetCurrentProcess + 64

      2 kernel32            0x00000000779b16e3 ? WaitForMultipleObjectsEx + 179

      3 MultiProcessor Support 0x00000000c9617c04 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      4 MultiProcessor Support 0x00000000c9686a0e ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      5 MultiProcessor Support 0x00000000c9686e03 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      6 MultiProcessor Support 0x00000000c9616d95 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      7 ucrtbase            0x00000000cc97be1d ? crt_at_quick_exit + 125

      8 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      9 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 13: [8228] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10

      1 KERNELBASE          0x00000000fdd51430 ? GetCurrentProcess + 64

      2 kernel32            0x00000000779b16e3 ? WaitForMultipleObjectsEx + 179

      3 MultiProcessor Support 0x00000000c9617c04 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      4 MultiProcessor Support 0x00000000c9686a0e ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      5 MultiProcessor Support 0x00000000c9686e03 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      6 MultiProcessor Support 0x00000000c9616d95 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      7 ucrtbase            0x00000000cc97be1d ? crt_at_quick_exit + 125

      8 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      9 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 14: [6256] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10

      1 KERNELBASE          0x00000000fdd51430 ? GetCurrentProcess + 64

      2 kernel32            0x00000000779b16e3 ? WaitForMultipleObjectsEx + 179

      3 MultiProcessor Support 0x00000000c9617c04 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      4 MultiProcessor Support 0x00000000c9686a0e ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      5 MultiProcessor Support 0x00000000c9686e03 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      6 MultiProcessor Support 0x00000000c9616d95 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      7 ucrtbase            0x00000000cc97be1d ? crt_at_quick_exit + 125

      8 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      9 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 15: [4336] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10

      1 KERNELBASE          0x00000000fdd51430 ? GetCurrentProcess + 64

      2 kernel32            0x00000000779b16e3 ? WaitForMultipleObjectsEx + 179

      3 MultiProcessor Support 0x00000000c9617c04 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      4 MultiProcessor Support 0x00000000c9686a0e ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      5 MultiProcessor Support 0x00000000c9686e03 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      6 MultiProcessor Support 0x00000000c9616d95 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      7 ucrtbase            0x00000000cc97be1d ? crt_at_quick_exit + 125

      8 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      9 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 16: [9688] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10

      1 KERNELBASE          0x00000000fdd51430 ? GetCurrentProcess + 64

      2 kernel32            0x00000000779b16e3 ? WaitForMultipleObjectsEx + 179

      3 MultiProcessor Support 0x00000000c9617c04 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      4 MultiProcessor Support 0x00000000c9686a0e ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      5 MultiProcessor Support 0x00000000c9686e03 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      6 MultiProcessor Support 0x00000000c9616d95 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      7 ucrtbase            0x00000000cc97be1d ? crt_at_quick_exit + 125

      8 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      9 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 17: [8460] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10

      1 KERNELBASE          0x00000000fdd51430 ? GetCurrentProcess + 64

      2 kernel32            0x00000000779b16e3 ? WaitForMultipleObjectsEx + 179

      3 MultiProcessor Support 0x00000000c9617c04 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      4 MultiProcessor Support 0x00000000c9686a0e ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      5 MultiProcessor Support 0x00000000c9686e03 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      6 MultiProcessor Support 0x00000000c9616d95 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      7 ucrtbase            0x00000000cc97be1d ? crt_at_quick_exit + 125

      8 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      9 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 18: [7668] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfd62a ? NtWaitForKeyedEvent + 10

      1 ntdll               0x0000000077c7105d ? RtlSleepConditionVariableSRW + 253

      2 kernel32            0x00000000779db6a8 ? SleepConditionVariableSRW + 40

      3 MSVCP140            0x00000000e21a8678 ? std::_Syserror_map + 408

      4 MSVCP140            0x00000000e21a8840 ? Cnd_destroy + 112

      5 Photoshop           0x0000000046ad657d ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      6 Photoshop           0x0000000046ad641e ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      7 Photoshop           0x0000000046ad7178 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      8 Photoshop           0x0000000046ad60d9 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

      9 ucrtbase            0x00000000cc97be1d ? crt_at_quick_exit + 125

      10 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      11 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 19: [8332] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfbd7a ? ZwWaitForSingleObject + 10

      1 KERNELBASE          0x00000000fdd510ac ? WaitForSingleObjectEx + 156

      2 VulcanMessage5      0x00000000cb2c6eaa ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 41066

      3 VulcanMessage5      0x00000000cb2cce37 ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 65527

      4 VulcanMessage5      0x00000000cb2ccccb ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 65163

      5 VulcanMessage5      0x00000000cb2cb4ed ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 59053

      6 VulcanMessage5      0x00000000cb2cc9df ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 64415

      7 VulcanMessage5      0x00000000cb2cd8ed ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 68269

      8 VulcanMessage5      0x00000000cb2cd309 ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 66761

      9 VulcanMessage5      0x00000000cb2c3c6c ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 28204

      10 VulcanMessage5      0x00000000cb2c3cb7 ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 28279

      11 VulcanMessage5      0x00000000cb2c3743 ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 26883

      12 VulcanMessage5      0x00000000cb2c3674 ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 26676

      13 VulcanMessage5      0x00000000cb2a3d23   adobe::vulcan::api5::IVulcanMessageListener::operator= + 3347

      14 VulcanMessage5      0x00000000cb2bfeaa ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 12394

      15 VulcanMessage5      0x00000000cb2c7549 ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 42761

      16 VulcanMessage5      0x00000000cb2e3635 ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 157685

      17 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      18 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 20: [10960] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfbd7a ? ZwWaitForSingleObject + 10

      1 KERNELBASE          0x00000000fdd510ac ? WaitForSingleObjectEx + 156

      2 VulcanControl       0x00000000d8bcc4a8 ? adobe::vulcan::api5::IVulcanController::ReleaseInstance + 41720

      3 VulcanControl       0x00000000d8beece9 ? adobe::vulcan::api5::IVulcanController::ReleaseInstance + 183097

      4 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      5 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 21: [8680] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10

      1 KERNELBASE          0x00000000fdd51430 ? GetCurrentProcess + 64

      2 kernel32            0x00000000779b16e3 ? WaitForMultipleObjectsEx + 179

      3 Photoshop           0x0000000046c19d94 ? boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive: :xml_oarchive> >::get_instance + 9188

      4 Photoshop           0x0000000047e05e92 ? boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive: :xml_oarchive> >::get_instance + 18801890

      5 Photoshop           0x0000000046c1935d ? boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive: :xml_oarchive> >::get_instance + 6573

      6 ucrtbase            0x00000000cc97be1d ? crt_at_quick_exit + 125

      7 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      8 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 22: [9932] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfbd7a ? ZwWaitForSingleObject + 10

      1 KERNELBASE          0x00000000fdd510ac ? WaitForSingleObjectEx + 156

      2 tbb                 0x00000000e2361501 ? tbb::internal::thread_yield_v3 + 4417

      3 tbb                 0x00000000e23616db ? tbb::internal::thread_yield_v3 + 4891

      4 ucrtbase            0x00000000cc97be1d ? crt_at_quick_exit + 125

      5 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      6 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 23: [11040] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfbd7a ? ZwWaitForSingleObject + 10

      1 KERNELBASE          0x00000000fdd510ac ? WaitForSingleObjectEx + 156

      2 tbb                 0x00000000e2361501 ? tbb::internal::thread_yield_v3 + 4417

      3 tbb                 0x00000000e23616db ? tbb::internal::thread_yield_v3 + 4891

      4 ucrtbase            0x00000000cc97be1d ? crt_at_quick_exit + 125

      5 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      6 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 24: [1420] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfbd7a ? ZwWaitForSingleObject + 10

      1 KERNELBASE          0x00000000fdd510ac ? WaitForSingleObjectEx + 156

      2 tbb                 0x00000000e2361501 ? tbb::internal::thread_yield_v3 + 4417

      3 tbb                 0x00000000e23616db ? tbb::internal::thread_yield_v3 + 4891

      4 ucrtbase            0x00000000cc97be1d ? crt_at_quick_exit + 125

      5 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      6 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 25: [6332] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfbd7a ? ZwWaitForSingleObject + 10

      1 KERNELBASE          0x00000000fdd510ac ? WaitForSingleObjectEx + 156

      2 tbb                 0x00000000e2361501 ? tbb::internal::thread_yield_v3 + 4417

      3 tbb                 0x00000000e23616db ? tbb::internal::thread_yield_v3 + 4891

      4 ucrtbase            0x00000000cc97be1d ? crt_at_quick_exit + 125

      5 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      6 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 26: [5224] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfbd7a ? ZwWaitForSingleObject + 10

      1 KERNELBASE          0x00000000fdd510ac ? WaitForSingleObjectEx + 156

      2 tbb                 0x00000000e2361501 ? tbb::internal::thread_yield_v3 + 4417

      3 tbb                 0x00000000e23616db ? tbb::internal::thread_yield_v3 + 4891

      4 ucrtbase            0x00000000cc97be1d ? crt_at_quick_exit + 125

      5 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      6 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 27: [3712] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfbd7a ? ZwWaitForSingleObject + 10

      1 KERNELBASE          0x00000000fdd510ac ? WaitForSingleObjectEx + 156

      2 tbb                 0x00000000e2361501 ? tbb::internal::thread_yield_v3 + 4417

      3 tbb                 0x00000000e23616db ? tbb::internal::thread_yield_v3 + 4891

      4 ucrtbase            0x00000000cc97be1d ? crt_at_quick_exit + 125

      5 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      6 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 28: [9256] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfbd7a ? ZwWaitForSingleObject + 10

      1 KERNELBASE          0x00000000fdd510ac ? WaitForSingleObjectEx + 156

      2 tbb                 0x00000000e2361501 ? tbb::internal::thread_yield_v3 + 4417

      3 tbb                 0x00000000e23616db ? tbb::internal::thread_yield_v3 + 4891

      4 ucrtbase            0x00000000cc97be1d ? crt_at_quick_exit + 125

      5 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      6 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 29: [8308] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000077bfbd7a ? ZwWaitForSingleObject + 10

      1 KERNELBASE          0x00000000fdd510ac ? WaitForSingleObjectEx + 156

      2 ScriptingSupport    0x00000000c689f14e ? PluginMain + 870174

      3 ScriptingSupport    0x00000000c689c37b ? PluginMain + 858443

      4 ScriptingSupport    0x00000000c689f07c ? PluginMain + 869964

      5 ucrtbase            0x00000000cc97be1d ? crt_at_quick_exit + 125

      6 kernel32            0x00000000779a59cd ? BaseThreadInitThunk + 13

      7 ntdll               0x0000000077bda561 ? RtlUserThreadStart + 33

       

      Thread 0 [10816] crashed with X86 Thread State (64 - bit) :

        rax: 0x01e838458a440b74 rbx: 0x000007fec7c36570 rcx: 0x000000000000000b rdx: 0x00000000068e0b20

        rdi: 0x0000000000341630 rsi: 0x000000000000000b rbp: 0x00000000001ca7b0 rsp: 0x00000000001ca718

         r8: 0x000007fffffde000  r9: 0x000007fecc9bf618 r10: 0xac0063fa60818a71 r11: 0x000063fa609c6cb6

        r12: 0x000000013f470000 r13: 0x00000000001cfa20 r14: 0x0000000000000000 r15: 0x0000000009b3b9a7

        rip: 0x000007fec7c36580

       

      Binary Images: 

            0x3f470000 -       0x4c071000 Photoshop.exe (19.0.1.29687) C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe

            0x77bb0000 -       0x77d5a000 ntdll.dll (6.1.7601.23915) C:\WINDOWS\SYSTEM32\ntdll.dll

            0x77990000 -       0x77aaf000 kernel32.dll (6.1.7601.23915) C:\WINDOWS\system32\kernel32.dll

            0xfdd50000 -       0xfddba000 KERNELBASE.dll (6.1.7601.23915) C:\WINDOWS\system32\KERNELBASE.dll

            0xfcb20000 -       0xfcba4000 TmUmEvt64.dll (6.80.0.1007) C:\WINDOWS\system32\tmumh\20019\AddOn\6.80.0.1007\TmUmEvt64.dll

            0x77d70000 -       0x77d77000 PSAPI.DLL (6.1.7600.16385) C:\WINDOWS\system32\PSAPI.DLL

            0xff790000 -       0xff801000 SHLWAPI.dll (6.1.7601.17514) C:\WINDOWS\system32\SHLWAPI.dll

            0xff810000 -       0xff877000 GDI32.dll (6.1.7601.23914) C:\WINDOWS\system32\GDI32.dll

            0x77ab0000 -       0x77baa000 USER32.dll (6.1.7601.23594) C:\WINDOWS\system32\USER32.dll

            0xff8d0000 -       0xff8de000 LPK.dll (6.1.7601.23807) C:\WINDOWS\system32\LPK.dll

            0xff6c0000 -       0xff78b000 USP10.dll (1.626.7601.23894) C:\WINDOWS\system32\USP10.dll

            0xff8e0000 -       0xff97f000 msvcrt.dll (7.0.7601.17744) C:\WINDOWS\system32\msvcrt.dll

            0xff530000 -       0xff60b000 ADVAPI32.dll (6.1.7601.23915) C:\WINDOWS\system32\ADVAPI32.dll

            0xff140000 -       0xff15f000 sechost.dll (6.1.7601.18869) C:\WINDOWS\SYSTEM32\sechost.dll

            0xff180000 -       0xff2ad000 RPCRT4.dll (6.1.7601.23915) C:\WINDOWS\system32\RPCRT4.dll

            0x75640000 -       0x7575e000 tmmon64.dll (1.6.0.1195) C:\WINDOWS\system32\tmumh\20019\TmMon\1.6.0.1195\tmmon64.dll

            0xfc240000 -       0xfc457000 gdiplus.dll (6.1.7601.23894) C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.23894_none_14 5eb2808b8d6928\gdiplus.dll

            0xffcc0000 -       0xffebc000 ole32.dll (6.1.7601.23889) C:\WINDOWS\system32\ole32.dll

            0xdd970000 -       0xdda0c000 mscms.dll (6.1.7601.23677) C:\WINDOWS\system32\mscms.dll

            0xfdcf0000 -       0xfdd0e000 USERENV.dll (6.1.7601.17514) C:\WINDOWS\system32\USERENV.dll

            0xfda10000 -       0xfda1f000 profapi.dll (6.1.7600.16385) C:\WINDOWS\system32\profapi.dll

            0xee0a0000 -       0xee1bd000 OPENGL32.dll (6.1.7600.16385) C:\WINDOWS\system32\OPENGL32.dll

            0xfb650000 -       0xfb67d000 GLU32.dll (6.1.7600.16385) C:\WINDOWS\system32\GLU32.dll

            0xedfa0000 -       0xee091000 DDRAW.dll (6.1.7600.16385) C:\WINDOWS\system32\DDRAW.dll

            0xfb640000 -       0xfb648000 DCIMAN32.dll (6.1.7601.23807) C:\WINDOWS\system32\DCIMAN32.dll

            0xff2b0000 -       0xff487000 SETUPAPI.dll (6.1.7601.17514) C:\WINDOWS\system32\SETUPAPI.dll

            0xfdc70000 -       0xfdca6000 CFGMGR32.dll (6.1.7601.17514) C:\WINDOWS\system32\CFGMGR32.dll

            0xfe1c0000 -       0xfe29a000 OLEAUT32.dll (6.1.7601.23775) C:\WINDOWS\system32\OLEAUT32.dll

            0xfdd30000 -       0xfdd4a000 DEVOBJ.dll (6.1.7600.16385) C:\WINDOWS\system32\DEVOBJ.dll

            0xfc9e0000 -       0xfc9f8000 dwmapi.dll (6.1.7601.18917) C:\WINDOWS\system32\dwmapi.dll

            0xff880000 -       0xff8cd000 WS2_32.dll (6.1.7601.23451) C:\WINDOWS\system32\WS2_32.dll

            0xffa80000 -       0xffa88000 NSI.dll (6.1.7601.23889) C:\WINDOWS\system32\NSI.dll

            0xf9f20000 -       0xf9f91000 WINHTTP.dll (6.1.7601.23451) C:\WINDOWS\system32\WINHTTP.dll

            0xf9eb0000 -       0xf9f15000 webio.dll (6.1.7601.23375) C:\WINDOWS\system32\webio.dll

            0xf9cf0000 -       0xf9d61000 WINSPOOL.DRV (6.1.7601.17514) C:\WINDOWS\system32\WINSPOOL.DRV

            0xcd3e0000 -       0xcd50f000 AdbePM.dll (2.5.0.49563) C:\Program Files\Adobe\Adobe Photoshop CC 2018\AdbePM.dll

            0xe2190000 -       0xe222d000 MSVCP140.dll (14.0.24210.0) C:\WINDOWS\system32\MSVCP140.dll

            0xe3450000 -       0xe3467000 VCRUNTIME140.dll (14.0.24210.0) C:\WINDOWS\system32\VCRUNTIME140.dll

            0xfa910000 -       0xfa914000 api-ms-win-crt-runtime-l1-1-0.dll (10.0.10586.9) C:\WINDOWS\system32\api-ms-win-crt-runtime-l1-1-0.dll

            0xcc910000 -       0xcca04000 ucrtbase.DLL (10.0.10586.9) C:\WINDOWS\system32\ucrtbase.DLL

            0xfa7e0000 -       0xfa7e3000 api-ms-win-core-timezone-l1-1-0.dll (10.0.10586.9) C:\WINDOWS\system32\api-ms-win-core-timezone-l1-1-0.dll

            0xfa760000 -       0xfa763000 api-ms-win-core-file-l2-1-0.dll (10.0.10586.9) C:\WINDOWS\system32\api-ms-win-core-file-l2-1-0.dll

            0xf6bf0000 -       0xf6bf3000 api-ms-win-core-localization-l1-2-0.dll (10.0.10586.9) C:\WINDOWS\system32\api-ms-win-core-localization-l1-2-0.dll

            0xf95e0000 -       0xf95e3000 api-ms-win-core-synch-l1-2-0.dll (10.0.10586.9) C:\WINDOWS\system32\api-ms-win-core-synch-l1-2-0.dll

            0xee8e0000 -       0xee8e3000 api-ms-win-core-processthreads-l1-1-1.dll (10.0.10586.9) C:\WINDOWS\system32\api-ms-win-core-processthreads-l1-1-1.dll

            0xea400000 -       0xea403000 api-ms-win-core-file-l1-2-0.dll (10.0.10586.9) C:\WINDOWS\system32\api-ms-win-core-file-l1-2-0.dll

            0xe8d30000 -       0xe8d34000 api-ms-win-crt-string-l1-1-0.dll (10.0.10586.9) C:\WINDOWS\system32\api-ms-win-crt-string-l1-1-0.dll

            0xe6f80000 -       0xe6f83000 api-ms-win-crt-heap-l1-1-0.dll (10.0.10586.9) C:\WINDOWS\system32\api-ms-win-crt-heap-l1-1-0.dll

            0xe58f0000 -       0xe58f4000 api-ms-win-crt-stdio-l1-1-0.dll (10.0.10586.9) C:\WINDOWS\system32\api-ms-win-crt-stdio-l1-1-0.dll

            0xe4ce0000 -       0xe4ce4000 api-ms-win-crt-convert-l1-1-0.dll (10.0.10586.9) C:\WINDOWS\system32\api-ms-win-crt-convert-l1-1-0.dll

            0xe4990000 -       0xe4993000 api-ms-win-crt-locale-l1-1-0.dll (10.0.10586.9) C:\WINDOWS\system32\api-ms-win-crt-locale-l1-1-0.dll

            0xe4330000 -       0xe4335000 api-ms-win-crt-math-l1-1-0.dll (10.0.10586.9) C:\WINDOWS\system32\api-ms-win-crt-math-l1-1-0.dll

            0xe42c0000 -       0xe42c5000 api-ms-win-crt-multibyte-l1-1-0.dll (10.0.10586.9) C:\WINDOWS\system32\api-ms-win-crt-multibyte-l1-1-0.dll

            0xe3660000 -       0xe3663000 api-ms-win-crt-time-l1-1-0.dll (10.0.10586.9) C:\WINDOWS\system32\api-ms-win-crt-time-l1-1-0.dll

            0xe3440000 -       0xe3443000 api-ms-win-crt-filesystem-l1-1-0.dll (10.0.10586.9) C:\WINDOWS\system32\api-ms-win-crt-filesystem-l1-1-0.dll

            0xe3430000 -       0xe3433000 api-ms-win-crt-environment-l1-1-0.dll (10.0.10586.9) C:\WINDOWS\system32\api-ms-win-crt-environment-l1-1-0.dll

            0xe3420000 -       0xe3423000 api-ms-win-crt-utility-l1-1-0.dll (10.0.10586.9) C:\WINDOWS\system32\api-ms-win-crt-utility-l1-1-0.dll

            0xe2350000 -       0xe2394000 tbb.dll (2017.0.2017.118) C:\Program Files\Adobe\Adobe Photoshop CC 2018\tbb.dll

            0xe2610000 -       0xe2654000 tbbmalloc.dll (2017.0.2017.118) C:\Program Files\Adobe\Adobe Photoshop CC 2018\tbbmalloc.dll

            0xcba70000 -       0xcc58a000 svml_dispmd.dll (17.0.0.0) C:\Program Files\Adobe\Adobe Photoshop CC 2018\svml_dispmd.dll

            0xcb710000 -       0xcba67000 libmmd.dll (17.0.0.0) C:\Program Files\Adobe\Adobe Photoshop CC 2018\libmmd.dll

            0xe2300000 -       0xe2343000 CRClient.dll (1.6.1.0) C:\Program Files\Adobe\Adobe Photoshop CC 2018\CRClient.dll

            0xf8e40000 -       0xf8f65000 dbghelp.dll (6.1.7601.17514) C:\WINDOWS\system32\dbghelp.dll

            0xfe2a0000 -       0xff02a000 SHELL32.dll (6.1.7601.23893) C:\WINDOWS\system32\SHELL32.dll

            0xd4ee0000 -       0xd4fc6000 opencv_calib3d249.dll () C:\Program Files\Adobe\Adobe Photoshop CC 2018\opencv_calib3d249.dll

            0xcc690000 -       0xcc902000 opencv_core249.dll () C:\Program Files\Adobe\Adobe Photoshop CC 2018\opencv_core249.dll

            0xe6d50000 -       0xe6df6000 MSVCP120.dll (12.0.21005.1) C:\WINDOWS\system32\MSVCP120.dll

            0xe6c60000 -       0xe6d4f000 MSVCR120.dll (12.0.21005.1) C:\WINDOWS\system32\MSVCR120.dll

            0xcd330000 -       0xcd3d4000 opencv_flann249.dll () C:\Program Files\Adobe\Adobe Photoshop CC 2018\opencv_flann249.dll

            0xcb450000 -       0xcb702000 opencv_imgproc249.dll () C:\Program Files\Adobe\Adobe Photoshop CC 2018\opencv_imgproc249.dll

            0xcc5b0000 -       0xcc686000 opencv_features2d249.dll () C:\Program Files\Adobe\Adobe Photoshop CC 2018\opencv_features2d249.dll

            0xd6680000 -       0xd66ed000 opencv_video249.dll () C:\Program Files\Adobe\Adobe Photoshop CC 2018\opencv_video249.dll

            0x49f20000 -       0x4a05f000 icucnv40.dll (4.0.0.0) C:\Program Files\Adobe\Adobe Photoshop CC 2018\icucnv40.dll

            0x4aa00000 -       0x4b747000 icudt40.dll (4.0.0.0) C:\Program Files\Adobe\Adobe Photoshop CC 2018\icudt40.dll

            0xcb340000 -       0xcb44d000 adobe_caps.dll (10.0.0.6) C:\Program Files\Adobe\Adobe Photoshop CC 2018\adobe_caps.dll

            0xf8310000 -       0xf862e000 msi.dll (5.0.7601.23593) C:\WINDOWS\system32\msi.dll

            0xd8bc0000 -       0xd8c3a000 VulcanControl.dll (5.3.0.16) C:\Program Files\Adobe\Adobe Photoshop CC 2018\VulcanControl.dll

            0xcb2a0000 -       0xcb33a000 VulcanMessage5.dll (5.3.0.16) C:\Program Files\Adobe\Adobe Photoshop CC 2018\VulcanMessage5.dll

            0xcb130000 -       0xcb29d000 AdobeXMPFiles.dll (5.7.27.38776) C:\Program Files\Adobe\Adobe Photoshop CC 2018\AdobeXMPFiles.dll

            0xcaff0000 -       0xcb12e000 AdobeXMP.dll (5.6.142.38776) C:\Program Files\Adobe\Adobe Photoshop CC 2018\AdobeXMP.dll

            0x6a000000 -       0x6a964000 cg.dll (3.0.0.7) C:\Program Files\Adobe\Adobe Photoshop CC 2018\cg.dll

              0x3c0000 -         0x435000 cgGL.dll (3.0.0.7) C:\Program Files\Adobe\Adobe Photoshop CC 2018\cgGL.dll

            0xd47b0000 -       0xd481c000 ahclient.dll (3.0.0.6) C:\Program Files\Adobe\Adobe Photoshop CC 2018\ahclient.dll

            0xffa90000 -       0xffcbc000 WININET.dll (10.0.9200.17608) C:\WINDOWS\system32\WININET.dll

            0xfdc50000 -       0xfdc54000 api-ms-win-downlevel-user32-l1-1-0.dll (6.2.9200.16492) C:\WINDOWS\system32\api-ms-win-downlevel-user32-l1-1-0.dll

            0xfdc60000 -       0xfdc65000 api-ms-win-downlevel-advapi32-l1-1-0.dll (6.2.9200.16492) C:\WINDOWS\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll

            0xfdd20000 -       0xfdd24000 api-ms-win-downlevel-shlwapi-l1-1-0.dll (6.2.9200.16492) C:\WINDOWS\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll

            0xfda20000 -       0xfda24000 api-ms-win-downlevel-version-l1-1-0.dll (6.2.9200.16492) C:\WINDOWS\system32\api-ms-win-downlevel-version-l1-1-0.dll

            0xfca50000 -       0xfca5c000 version.DLL (6.1.7600.16385) C:\WINDOWS\system32\version.DLL

            0xfdd10000 -       0xfdd13000 api-ms-win-downlevel-normaliz-l1-1-0.dll (6.2.9200.16492) C:\WINDOWS\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll

            0x77d80000 -       0x77d83000 normaliz.DLL (6.1.7600.16385) C:\WINDOWS\system32\normaliz.DLL

            0xfdf30000 -       0xfe1be000 iertutil.dll (10.0.9200.17606) C:\WINDOWS\system32\iertutil.dll

            0xcad00000 -       0xcafe7000 amtlib.dll (10.0.0.221) C:\Program Files\Adobe\Adobe Photoshop CC 2018\amtlib.dll

            0xfb250000 -       0xfb277000 IPHLPAPI.DLL (6.1.7601.17514) C:\WINDOWS\system32\IPHLPAPI.DLL

            0xfb240000 -       0xfb24b000 WINNSI.DLL (6.1.7601.23889) C:\WINDOWS\system32\WINNSI.DLL

             0xfcf0000 -        0xfdde000 AXEDOMCore.dll (3.8.0.34320) C:\Program Files\Adobe\Adobe Photoshop CC 2018\AXEDOMCore.dll

            0xca7f0000 -       0xcacfe000 MPS.dll (5.8.1.39100) C:\Program Files\Adobe\Adobe Photoshop CC 2018\MPS.dll

            0xca680000 -       0xca7e9000 AIDE.dll (1.5.0.36540) C:\Program Files\Adobe\Adobe Photoshop CC 2018\AIDE.dll

            0xca100000 -       0xca67e000 PlugPlugOwl.dll (8.0.0.55) C:\Program Files\Adobe\Adobe Photoshop CC 2018\PlugPlugOwl.dll

            0xc9e70000 -       0xca0fc000 AdobeOwl.dll (5.2.11.0) C:\Program Files\Adobe\Adobe Photoshop CC 2018\AdobeOwl.dll

            0xfdad0000 -       0xfdc3d000 CRYPT32.dll (6.1.7601.23769) C:\WINDOWS\system32\CRYPT32.dll

            0xfda00000 -       0xfda0f000 MSASN1.dll (6.1.7601.17514) C:\WINDOWS\system32\MSASN1.dll

            0xee360000 -       0xee363000 api-ms-win-crt-conio-l1-1-0.dll (10.0.10586.9) C:\WINDOWS\system32\api-ms-win-crt-conio-l1-1-0.dll

            0xc9cc0000 -       0xc9e70000 AdobeLinguistic.dll (10.0.0.22114) C:\Program Files\Adobe\Adobe Photoshop CC 2018\AdobeLinguistic.dll

            0xe8d40000 -       0xe8d69000 CITThreading.dll (2.1.0.1) C:\Program Files\Adobe\Adobe Photoshop CC 2018\CITThreading.dll

            0xc9bf0000 -       0xc9cb3000 ExtendScript.dll (4.5.7.1) C:\Program Files\Adobe\Adobe Photoshop CC 2018\ExtendScript.dll

            0xc9b30000 -       0xc9be6000 ScCore.dll (4.5.7.1) C:\Program Files\Adobe\Adobe Photoshop CC 2018\ScCore.dll

            0xc9a20000 -       0xc9aac000 manta.dll () C:\Program Files\Adobe\Adobe Photoshop CC 2018\manta.dll

            0x72a30000 -       0x72a3f000 dnssd.dll (3.0.0.2) C:\Program Files\Adobe\Adobe Photoshop CC 2018\dnssd.dll

            0xf52e0000 -       0xf533d000 dxgi.dll (6.2.9200.16492) C:\WINDOWS\system32\dxgi.dll

            0xff690000 -       0xff6be000 IMM32.DLL (6.1.7600.16385) C:\WINDOWS\system32\IMM32.DLL

            0xff030000 -       0xff139000 MSCTF.dll (6.1.7601.23915) C:\WINDOWS\system32\MSCTF.dll

            0xfc4c0000 -       0xfc6b4000 comctl32.dll (6.10.7601.18837) C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837 _none_fa3b1e3d17594757\comctl32.dll

            0xfd860000 -       0xfd86f000 CRYPTBASE.dll (6.1.7601.23915) C:\WINDOWS\system32\CRYPTBASE.dll

            0xfc460000 -       0xfc4b6000 uxtheme.dll (6.1.7600.16385) C:\WINDOWS\system32\uxtheme.dll

            0xfd200000 -       0xfd218000 CRYPTSP.dll (6.1.7601.18741) C:\WINDOWS\system32\CRYPTSP.dll

            0xfcf00000 -       0xfcf47000 rsaenh.dll (6.1.7600.16385) C:\WINDOWS\system32\rsaenh.dll

            0xfd800000 -       0xfd857000 apphelp.dll (6.1.7601.19050) C:\WINDOWS\system32\apphelp.dll

            0xc9ab0000 -       0xc9afc000 STI.DLL (6.1.7600.16385) C:\WINDOWS\system32\STI.DLL

             0x24b0000 -        0x2549000 CLBCatQ.DLL (2001.12.8530.16385) C:\WINDOWS\system32\CLBCatQ.DLL

            0xfd910000 -       0xfd924000 RpcRtRemote.dll (6.1.7601.17514) C:\WINDOWS\system32\RpcRtRemote.dll

            0xee8d0000 -       0xee8d8000 wiatrace.dll (6.1.7600.16385) C:\WINDOWS\system32\wiatrace.dll

            0x80000000 -       0x8017f000 Photoshop.dll (19.0.1.29687) C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.dll

             0x4990000 -        0x4c35000 PSViews.dll (19.0.1.29687) C:\Program Files\Adobe\Adobe Photoshop CC 2018\PSViews.dll

             0x2560000 -        0x2563000 PSArt.dll (19.0.1.29687) C:\Program Files\Adobe\Adobe Photoshop CC 2018\PSArt.dll

            0xc91d0000 -       0xc9594000 d2d1.dll (6.2.9200.16765) C:\WINDOWS\system32\d2d1.dll

            0xdda10000 -       0xddba7000 dwrite.dll (6.2.9200.22164) C:\WINDOWS\system32\dwrite.dll

            0xe3690000 -       0xe36cb000 c_g18030.dll (6.1.7600.16385) C:\WINDOWS\system32\c_g18030.dll

            0xfc9b0000 -       0xfc9dd000 ntmarta.dll (6.1.7600.16385) C:\WINDOWS\system32\ntmarta.dll

            0xffa20000 -       0xffa72000 WLDAP32.dll (6.1.7601.23889) C:\WINDOWS\system32\WLDAP32.dll

            0xee2b0000 -       0xee2b7000 MSIMG32.dll (6.1.7600.16385) C:\WINDOWS\system32\MSIMG32.dll

            0xf50e0000 -       0xf50e8000 IconCodecService.dll (6.1.7600.16385) C:\WINDOWS\system32\IconCodecService.dll

            0xfb9c0000 -       0xfbb21000 WindowsCodecs.dll (6.2.9200.21830) C:\WINDOWS\system32\WindowsCodecs.dll

            0xc9770000 -       0xc996e000 IMSLib.dll (10.0.0.22) C:\Program Files\Adobe\Adobe Photoshop CC 2018\IMSLib.dll

            0xc8dc0000 -       0xc9044000 LogSession.dll (7.4.1.60) C:\Program Files\Adobe\Adobe Photoshop CC 2018\LogSession.dll

            0xe3160000 -       0xe317d000 FastCore.8bx (19.0.1.29687) C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\Extensions\FastCore.8bx

            0xc90c0000 -       0xc91ca000 MMXCore.8bx (19.0.1.29687) C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\Extensions\MMXCore.8bx

            0xc9610000 -       0xc96b9000 MultiProcessor Support.8bx (19.0.1.29687) C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\Extensions\MultiProcessor Support.8bx

            0xd6640000 -       0xd6678000 PLUGIN.dll (19.0.1.29687) C:\Program Files\Adobe\Adobe Photoshop CC 2018\PLUGIN.dll

            0xc80c0000 -       0xc8733000 HalideBottlenecks.8bx (19.0.1.29687) C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\Extensions\HalideBottlenecks.8bx

            0xc6f60000 -       0xc7809000 Dicom.8bi (19.0.1.29687) C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\File Formats\Dicom.8bi

            0xf7c00000 -       0xf7c09000 WSOCK32.dll (6.1.7600.16385) C:\WINDOWS\system32\WSOCK32.dll

            0xfb420000 -       0xfb436000 NETAPI32.dll (6.1.7601.17887) C:\WINDOWS\system32\NETAPI32.dll

            0xfce30000 -       0xfce3c000 netutils.dll (6.1.7601.17514) C:\WINDOWS\system32\netutils.dll

            0xfd560000 -       0xfd583000 srvcli.dll (6.1.7601.17514) C:\WINDOWS\system32\srvcli.dll

            0xfb400000 -       0xfb415000 wkscli.dll (6.1.7601.17514) C:\WINDOWS\system32\wkscli.dll

             0x2db0000 -        0x2dd7000 PSDX.8bi (19.0.0.0) C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\File Formats\PSDX.8bi

            0x4fad0000 -       0x540fa000 Camera Raw.8bi (10.0.0.827) C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\Camera Raw.8bi

            0xfd7d0000 -       0xfd7f5000 SspiCli.dll (6.1.7601.23915) C:\WINDOWS\system32\SspiCli.dll

            0xfb350000 -       0xfb35d000 wbemprox.dll (6.3.9600.16406) C:\WINDOWS\system32\wbem\wbemprox.dll

            0xfb0e0000 -       0xfb158000 wbemcomn2.dll (6.3.9600.16406) C:\WINDOWS\system32\wbemcomn2.dll

            0xf8040000 -       0xf8054000 wbemsvc.dll (6.3.9600.16406) C:\WINDOWS\system32\wbem\wbemsvc.dll

            0xf81f0000 -       0xf82c0000 fastprox.dll (6.3.9600.16406) C:\WINDOWS\system32\wbem\fastprox.dll

            0xfa6b0000 -       0xfa6d7000 NTDSAPI.dll (6.1.7600.16385) C:\WINDOWS\system32\NTDSAPI.dll

            0xc9730000 -       0xc9761000 BIB.dll (1.2.2.39233) C:\Program Files\Adobe\Adobe Photoshop CC 2018\BIB.dll

            0xc96f0000 -       0xc9725000 BIBUtils.dll (1.1.1.1) C:\Program Files\Adobe\Adobe Photoshop CC 2018\BIBUtils.dll

            0xc8d40000 -       0xc8db9000 AdobeSVGAGM.dll (1.0.0.39233) C:\Program Files\Adobe\Adobe Photoshop CC 2018\AdobeSVGAGM.dll

            0x6ee30000 -       0x6f236000 SVGRE.dll (6.0.0.39233) C:\Program Files\Adobe\Adobe Photoshop CC 2018\SVGRE.dll

            0xc8bb0000 -       0xc8d33000 ACE.dll (2.20.2.39233) C:\Program Files\Adobe\Adobe Photoshop CC 2018\ACE.dll

            0xc7be0000 -       0xc80b8000 AGM.dll (4.30.87.39233) C:\Program Files\Adobe\Adobe Photoshop CC 2018\AGM.dll

            0xc8790000 -       0xc8ba2000 CoolType.dll (5.17.0.39233) C:\Program Files\Adobe\Adobe Photoshop CC 2018\CoolType.dll

             0xfe10000 -        0xfe4b000 AXE8SharedExpat.dll (3.8.0.34320) C:\Program Files\Adobe\Adobe Photoshop CC 2018\AXE8SharedExpat.dll

            0xd6a40000 -       0xd6a82000 icm32.dll (6.1.7601.23677) C:\WINDOWS\system32\icm32.dll

            0xc67c0000 -       0xc6f55000 ScriptingSupport.8li (19.0.1.29687) C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\Extensions\ScriptingSupport.8li

            0xc7a50000 -       0xc7bda000 Spaces.8li (19.0.1.29687) C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\Spaces\Spaces.8li

            0xc08b0000 -       0xc67b8000 libcef.dll (3.3071.1605.0) C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\Spaces\libcef.dll

            0xfb830000 -       0xfb86b000 WINMM.dll (6.1.7600.16385) C:\WINDOWS\system32\WINMM.dll

            0xfb950000 -       0xfb9a4000 OLEACC.dll (7.0.0.0) C:\WINDOWS\system32\OLEACC.dll

            0xfbf00000 -       0xfbf0b000 HID.DLL (6.1.7600.16385) C:\WINDOWS\system32\HID.DLL

            0xc79b0000 -       0xc7a43000 chrome_elf.dll (59.0.3071.109) C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\Spaces\chrome_elf.dll

            0xff980000 -       0xffa17000 COMDLG32.dll (6.1.7601.17514) C:\WINDOWS\system32\COMDLG32.dll

            0xe48d0000 -       0xe4904000 credui.dll (6.1.7601.18276) C:\WINDOWS\system32\credui.dll

            0xfc6c0000 -       0xfc7ca000 CRYPTUI.dll (6.1.7601.18741) C:\WINDOWS\system32\CRYPTUI.dll

            0xfb370000 -       0xfb384000 SAMCLI.DLL (6.1.7601.17514) C:\WINDOWS\system32\SAMCLI.DLL

            0xfd380000 -       0xfd3d0000 ncrypt.dll (6.1.7601.23915) C:\WINDOWS\system32\ncrypt.dll

            0xfd350000 -       0xfd372000 bcrypt.dll (6.1.7601.23915) C:\WINDOWS\system32\bcrypt.dll

            0xfd610000 -       0xfd61b000 Secur32.dll (6.1.7601.23915) C:\WINDOWS\system32\Secur32.dll

            0xfddc0000 -       0xfdf24000 urlmon.dll (10.0.9200.17606) C:\WINDOWS\system32\urlmon.dll

            0xfdc40000 -       0xfdc44000 api-ms-win-downlevel-ole32-l1-1-0.dll (6.2.9200.16492) C:\WINDOWS\system32\api-ms-win-downlevel-ole32-l1-1-0.dll

            0xfca30000 -       0xfca41000 WTSAPI32.dll (6.1.7600.16385) C:\WINDOWS\system32\WTSAPI32.dll

            0xf6c20000 -       0xf6e1f000 d3d9.dll (6.1.7601.17514) C:\WINDOWS\system32\d3d9.dll

            0xf69a0000 -       0xf69a7000 d3d8thk.dll (6.1.7600.16385) C:\WINDOWS\system32\d3d8thk.dll

            0xf5100000 -       0xf52d5000 d3d11.dll (6.2.9200.16570) C:\WINDOWS\system32\d3d11.dll

            0xe3da0000 -       0xe3dc1000 dxva2.dll (6.1.7600.16385) C:\WINDOWS\system32\dxva2.dll

            0xfafd0000 -       0xfafe8000 dhcpcsvc.DLL (6.1.7600.16385) C:\WINDOWS\system32\dhcpcsvc.DLL

            0xfdcb0000 -       0xfdceb000 WINTRUST.dll (6.1.7601.23769) C:\WINDOWS\system32\WINTRUST.dll

            0xfd410000 -       0xfd47d000 wevtapi.dll (6.1.7600.16385) C:\WINDOWS\system32\wevtapi.dll

            0xfd930000 -       0xfd96d000 WINSTA.dll (6.1.7601.18540) C:\WINDOWS\system32\WINSTA.dll

            0xf5020000 -       0xf509f000 CoreSync_x64.dll (2.4.3.114) C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll

            0xf4fe0000 -       0xf5015000 EhStorShell.dll (6.1.7600.16385) C:\WINDOWS\system32\EhStorShell.dll

            0xfbd80000 -       0xfbeac000 PROPSYS.dll (7.0.7601.17514) C:\WINDOWS\system32\PROPSYS.dll

            0xf47b0000 -       0xf4e1e000 GROOVEEX.DLL (14.0.7011.1000) C:\PROGRA~1\MICROS~3\Office14\GROOVEEX.DLL

            0x71100000 -       0x711a3000 MSVCR90.dll (9.0.30729.6161) C:\WINDOWS\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a 83bc251\MSVCR90.dll

            0x71020000 -       0x710f3000 MSVCP90.dll (9.0.30729.6161) C:\WINDOWS\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a 83bc251\MSVCP90.dll

            0x74a20000 -       0x74a4f000 ATL90.DLL (9.0.30729.6161) C:\WINDOWS\WinSxS\amd64_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.6161_none_0a1fd3a3a 768b895\ATL90.DLL

            0xf1220000 -       0xf163a000 office.odf (14.0.7013.1000) C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE14\Cultures\office.odf

            0xf09b0000 -       0xf1215000 GrooveIntlResource.dll (14.0.6009.1000) C:\PROGRA~1\MICROS~3\Office14\1033\GrooveIntlResource.dll

            0xf46d0000 -       0xf474e000 cscui.dll (6.1.7601.17514) C:\WINDOWS\System32\cscui.dll

            0xf50f0000 -       0xf50fc000 CSCDLL.dll (6.1.7601.22137) C:\WINDOWS\System32\CSCDLL.dll

            0xf8f70000 -       0xf8f7f000 CSCAPI.dll (6.1.7601.22137) C:\WINDOWS\system32\CSCAPI.dll

            0xf4650000 -       0xf46d0000 ntshrui.dll (6.1.7601.17755) C:\WINDOWS\system32\ntshrui.dll

            0xfb360000 -       0xfb36b000 slc.dll (6.1.7600.16385) C:\WINDOWS\system32\slc.dll

            0xc06e0000 -       0xc08ac000 aif.dll () C:\Program Files\Adobe\Adobe Photoshop CC 2018\aif.dll

            0xe25f0000 -       0xe260f000 atig6pxx.dll (8.14.1.6463) C:\WINDOWS\system32\atig6pxx.dll

            0x33720000 -       0x354ef000 atio6axx.dll (6.14.10.13408) C:\WINDOWS\system32\atio6axx.dll

            0xc7870000 -       0xc79af000 atiadlxx.dll (7.15.20.1301) C:\WINDOWS\system32\atiadlxx.dll

            0xc9080000 -       0xc90b2000 atig6txx.dll (8.14.1.6463) C:\WINDOWS\system32\atig6txx.dll

       

       

      System Information:

        Processor Architecture:      PROCESSOR_ARCHITECTURE_AMD64

        Number of processors:        8

        Processor type:              PROCESSOR_AMD_X8664

        Processor level:             6

        Processor revision:          15363

        Active processor mask:       0xff

        Page Size:                   4096

        Allocation granularity:      0x10000

        Minimum application address: 0x0000000000010000

        Maximum application address: 0x000007FFFFFEFFFF

       

      ------------------------------------------------------------------------------------------ ------

        • 1. Re: Photoshop CC 2018 crashes at launch (new install)
          Ged Traynor Level 4

          Hi

           

          Can you check out Windows 7 event log, Click Start, point to Programs, point to Administrative Tools, and then click Event Viewer

          Check the application event logs for Photoshop errors.

          You can filter the logs by right clicking on Application

           

          Untitled.jpg

           

          Then put a check mark in Error

           

          Untitled1.jpg

           

          Finally you should see something like this

           

          Untitled2.jpg

           

          Just copy and paste the info into this thread

          • 2. Re: Photoshop CC 2018 crashes at launch (new install)
            retro_one Level 1

            Thank you. Here is the Event Viewer error

             

            Error:

            Faulting application name: Photoshop.exe, version: 19.0.1.29687, time stamp: 0x59fc1d5f

            Faulting module name: AGM.dll, version: 4.30.87.39233, time stamp: 0x59c12f78

            Exception code: 0xc0000005

            Fault offset: 0x0000000000056580

            Faulting process id: 0x1bf4

            Faulting application start time: 0x01d36eb66ab29bc2

            Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe

            Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2018\AGM.dll

            Report Id: ab452b30-daa9-11e7-8214-64006a4faff3

             

             

            -------------------------

            Details:

             

            - System

              - Provider

               [ Name]  Application Error

             

              - EventID 1000

               [ Qualifiers]  0

                Level 2

                Task 100

                Keywords 0x80000000000000

             

              - TimeCreated

               [ SystemTime]  2017-12-06T17:19:52.000000000Z

                EventRecordID 8995

                Channel Application

                Computer U0081254-TPD-B.ten.thomsonreuters.com

                Security

             

            - EventData

               Photoshop.exe

               19.0.1.29687

               59fc1d5f

               AGM.dll

               4.30.87.39233

               59c12f78

               c0000005

               0000000000056580

               1bf4

               01d36eb66ab29bc2

               C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe

               C:\Program Files\Adobe\Adobe Photoshop CC 2018\AGM.dll

               ab452b30-daa9-11e7-8214-64006a4faff3

            • 3. Re: Photoshop CC 2018 crashes at launch (new install)
              retro_one Level 1

              FYI,

              i remote into my PC from my laptop & Photoshop is able to run. I just can't enable the 3d/ GPU (grayed out).

              Does this mean that PS is crashing with 2 monitors setup?

               

              One PCI video card & the other is on-board (DELL Desktop)

              1) AMD Radeon(TM) R5 240

              2) Intel(R) HD Graphics 4600

              • 4. Re: Photoshop CC 2018 crashes at launch (new install)
                jbm007 Adobe Community Professional

                Every time you open iPS it is attempting to access a network printer (your default printer), and is being denied access. That’s because the printer isn’t set up correctly. Therefore, updating or reinstalling the printer driver may help solve the issue. However, if you don’t even have a printer, check the Print Spooler service. It is probably that the service has been stopped. Turning it on and restarting and your error will be solved soon.

                Click Start button and go to Run, type msconfig in the Run Window and click open msconfig under Programs.

                After turn it on restart you PC and everything should be OK now.

                 

                 

                Or you can click Start -> Control Panel ->Administrative Tools -> Services. And then start your print spooler and set it to automatic.

                1 person found this helpful
                • 5. Re: Photoshop CC 2018 crashes at launch (new install)
                  Daniel Presedo > dramenon Adobe Employee

                  As a general rule you cannot mix using different Graphic cards, meaning plug one monitor into one brand X and a second monitor to another brand Y. They are just not built to do that.

                   

                  The remedy is to have them plugged into a single card. This (AMD Radeon(TM) R5 240) card looks to have both a DVI and HDMI. I would try using only this card.

                   

                  And yes GPU features do not work in the virtualized environments, this is usually because the emulation software does not support various GPU drivers.

                  1 person found this helpful