1 Reply Latest reply on Dec 8, 2017 3:30 AM by Sandeep Singh

    help-photo does not open

    sanfords5880605

      I have photoshop elements 14

      when I right click a photo and select open with photoshop elements 14 it opens a blank photo shop screen than I have to go to file and find the photo

      why does the photo not open???????????

        • 1. Re: help-photo does not open
          Sandeep Singh Adobe Employee

          Hi sanfords5880605,

           

          Thanks for posting on Adobe forums.

           

          Could you please share the screenshot of the issue so we can help you in a better way?

          Also please try to reset the preferences this might resolve the issue.

           

          Windows

          Step 1. Hold down the Alt + Ctrl + Shift keys as you click on the icon to open Elements. When asked if you want to delete the settings file, say yes.

          Step 2. Reset the preferences as above.

          Step 3. Close Elements and let the file regenerate.

          Macintosh

          Step 1. Hold down the Opt + Cmd + Shift keys as you click on the icon to open Elements. When asked if you want to delete the settings file, say yes.

          Step 2. Reset the preferences as above.

          Step 3. Close Elements and let the file regenerate.

           

          Method #2 - Find & Delete Prefs.psp

          4) Make sure you can see the hidden files and folders on your computer.

          Go to Hidden Files & Folders.

          5) Go to My Computer or Computer and follow this path:

          C: > Users > [user name] > AppData > Roaming > Adobe > Photoshop Elements > x.0 > Editor > Adobe Photoshop Elements x.0 Prefs.psp

          6) Right click on the Adobe Photoshop Elements x.0 Prefs.psp, and select Delete.

          A new preferences file is created the next time you start Photoshop Elements.

           

          Regards,

          Sandeep