I’ve been having the same problem for months now, and I can’t figure it out either.
Could you try the Lr CC mobile version 3.1 which we released to the app store a couple of days ago. We provided a fix which most probably could solve your issue. Let me know if it helps. - Guido/ Lr Mobile QE
Lr Mobile and Desktop are both up to date.
Everything is up-to-date and it still reads "pending." Is there a way to cancel the download and restart?
Do they appear when you log into:
or are there just grey squares?
if they are just grey, maybe you could try deleting one and see if Sync for that one is kicked off again and the number reduces to 280?
Just grey squares.
I have tried deleting/adding new photos to the collection, however the number just goes up/down correspondingly without any effect.
I'd try starting fresh from ground zero:
- Close the Mobile app then turn your device off
- Close the Browser if Lr Web is open
- Close Lr Desktop if running
- Shut down (not restart) your computer
- Restart your computer (don't open Lr desktop yet)
- Restart your device (mobile)
- Open Lr on your device
- Run Lr Desktop
- Check the syncing issue.
unfortinatly I’ve tried all of this. The only reason I can think of that this issue occurred is that I uploaded all these photos to my phone while I was in Costa Rica (without service aka no updates) and before the new mobile app. When I got back the new app has been released, So maybe when the app changed it messed up the sync? But there still should be a way to fix it, because I really don’t want to have to re-edit all those photos.
Could you send us a Lr Mobile diagnostic log in case you still have a stuck upload. A Lr Mobile diagnostic log can be triggered when you open up the Lr Mobile settings via the top left Lr-icon and then navigate in to the Help&Support section and long-tab "Access our Support Forum"-entry and a diagnostic log will be generated and attached to your local mail client. Hope this helps to get a clue about your issue. -Guido/ LrMobile QE