1 Reply Latest reply on Dec 7, 2017 3:53 PM by srishtib8795206

    Problems starting illustrator 2016


      When I try to launch Illustrator from the Creative Cloud application it does not start.

      If I try to launch the program by clicking on an .ai file in File Explorer then I get the error Illustrator.exe - Bad Image

      c:\program files\adobe\adobe illustrator cc 2018\support files\contents\windows\wrservices.dll is either not designed to run on windows or it contains an error.

      I have uninstalled and then re installed and it works for a short time and the same error occurs.

      The file shows 0kb in File Explorer.

      All other CC programs run OK.

      Anyone able to help?

      Running Windows 2010 Home 10.0.14393 Build 14393

        • 1. Re: Problems starting illustrator 2016
          srishtib8795206 Adobe Employee

          Hi GlynChad,


          As per your query, you are having problems launching Illustrator.

          Please try resetting preferences manually:

          • Close all Adobe applications.
          • Go to Locations C:\Users\user\AppData\Roaming\Adobe and.
          • Delete or rename  Adobe Illustrator and Adobe Illustrator 22 Settings folders.
          • Launch Illustrator from the creative cloud.




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