We are having the same issue on two Macintosh computers running Captivate 2017 and Office Word for Mac Version 16.9.1. Permission dialogue boxes are popping up and sometimes it will parse out one page with a header. Overall it is unreliable. It is working on PC platform. I have not seen any feedback from Adobe, so it looks like they want the freemium community to solve the issue.
I am having the exact same problem...SOMEONE PLEASE HELP!
I am having the same difficulty. Adobe Captivate 2017 and Office Word for Mac Version 16.10. I have looked at other posts that discuss not using tables, etc., but no matter what option I choose, no luck. There was a post in Captivate 5 to contact Ashwin for a hot fix, but that post is quite old.
Guess I will have to use screen shots and transfer info from my storyboard. If anyone figures this out, please let me know.