I am so tried of trying to get help with this problem. I have checked the forum and according to what I read, they say just get in touch with customer service and tell them to reset the ID. How on earth do you do that when there is no way to get in touch with them? I haven't seen where anyone has gotten help with this problem. I cannot open my 1400 books now on my new tablet with the ebook reader that I normally use because of "too many activations". As for getting help from Adobe, they are useless!! They won't help if the app is free. So what do you do? How can this be fixed?