Cannot Find or Create the Font

[karent72393768]

About 2-3 weeks ago we started noticing that changes made to a PDF are not saving properly.   Below are the two error messages:

“An error exists on this page.   Acrobat may not display the page correctly.   Please contact the person who created the PDF document to correct the problem.”

“Cannot find or create the font ‘IWLMBS+CourierNewPSMT’.  Some characters may not display or print correctly.”

Is this due to an Adobe update? Our system outputs all pdfs in this font so is there a way to solve this without changing our font preset so that we will be able to edit/add text to our forms and be able to save it?

[Adorobat]

Hi Karent,

Sorry for the delay in response.

Could you please check if the font mentioned above "IWLMBS+CourierNewPSMT" exist on the machine? You may refer to the steps given in the following links for the same:

For Mac: Mac OS X: Font locations and their purposes - Apple Support

For Windows: https://support.microsoft.com/en-in/help/314960/how-to-install-or-remove-a-font-in-windows

You may also refer to the following links which discuss more on this issue:

Cannot find or create the font 'Arial'.

Cannot find or create the font 'arial unicode ms' error message

Problem: "Cannot find or create the font 'Univers, Bold'.

Thanks,

Shivam