As per the account information it seems like you are a subscriber of Adobe PDF Pack.
Adobe PDF Pack is an online service that you can use online via https://cloud.acrobat.com/convertpdf or
You can also use the services through free desktop version of Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions
You just need to “Sign In” using the email under which you have subscription registered.
For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841
Hope this works.