1 Reply Latest reply on Dec 7, 2017 2:17 PM by twaritar3263062

    70 images showing as available, but cannot download?

    DrSchoen

      I cancelled my monthly subscription last spring, but was under the impression that the remaining image credits were still in effect. I was assured this was the case when I successfully downloaded and purchased images from my remaining credits in both September and October. Today I am trying to download an image (from my 70 remaining) and was greeted with issues. I've attached screen captures. When I try to view my credit card information (to update), it isn't an option in my account.

       

      Screen Shot 2017-12-07 at 10.08.27 AM.PNG