I have been paying for a monthly subscription for two years, $15.99 for the first, then $19.99 the second year. Was just charged $19.99 on November 29, 2017. Today they charged me for a full year. I want that charge refunded, and only to be charged the $19.99 per month. Why would Adobe do that?
This is an open forum, not Adobe support... click below to contact Adobe staff to help
While the forums are open 24/7 you may not contact Adobe support at all times
Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
Be sure to remain signed in with your Adobe ID before accessing the link below
Creative Cloud support (all Creative Cloud customer service issues)