3 Replies Latest reply on Jan 30, 2018 9:02 AM by wmixstudios

    "Could not complete your request because it is not a valid Photoshop document"

    tessc29947425

      I've just been working on a drawing for quite a while.  I saved it, my cintiq ran out of battery, I plugged it back in, turned it on, tried to open the file, but it said it "could not complete your request because it is not a valid Photoshop document".

      I've tried opening it in Sketchbook to save it as a different file, but that app didn't let me open it either.

      I also checked to see if the extension matched the file name, and it did.

      Do I need to reopen it in a different Adobe application? Or is there something else I should do?

      Please help, I'm eager to work on this drawing, and it is important to me.