Help reactivationg CS3

[fraa1]

I am needing help trying to get my Photoshop CS3 reactivated. It will not go on line to do so and you phone system is not helping.

[Jeff Arola]

Adobe has disabled the cs3 activation servers, so you'll need to uninstall your old cs3 and use the new non activation cs3 and new serial number.

Download Adobe Creative Suite 3 products

[timb20522591]

I have a new serial number for Photoshop cs3 (problems with a reactivation message from hell) and have gone through Adobe's procedures but I've have been stopped at the uninstalling of cs3. The only cs3 file in the utilities folder I was directed to is the cs3 photoshop installer. It does not uninstall, leaving me with the conclusion that I am missing a piece of software. Can I download the uninstaller from the Adobe website?

[Peru Bob]

Try uninstalling in Safe Mode.

[Jeff Arola]

What operating system are you using?

Do you have any other adobe software installed besides cs3?

[juanfordroad]

I have been trying to reactivate cs3 with the new serial number provided on my Mac mini (Yosemite).  The activation screen will not allow me to proceed with activation.  I performed these steps:

1. uninstalled cs3 using the utilities program

2. downloaded and opened the Akamai_NetSession_Installer.dmg

3. entered the new serial number provided by Adobe

4. screen for activation showed the new serial number but would not activate from any of the options shown.

I still have cs3 loaded on a G5 running Snow Leopard.

What else can I try in order to resolve this issue?

Thank you.

[gener7]

This might solve it. Sometimes the old serial number is stored (cached) and blocks the new one.

Navigate to the cache folder and manually remove the cache.db file.

Mac OS: /Library/Application Support/Adobe/Adobe PCD/cache/

When prompted for serial number, enter the new one.  And click on Never Register.

Restart your computer.

[Peru Bob]

Moved to the Photoshop Forum.