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You must extract all files from a zip file to a local or network hard drive. That's a Windows OS issue, I think, and applies not only to RH help.
It would have been better to tack this on to the other thread so that we could see what was suggested there.
As you are talking about zipping I am assuming webhelp is the output. As Harvery says you must EXTRACT the files, not just drag them all out. However, that would likely cause a different problem.
Are they trying to view webhelp locally?
I don't know all the details about my two customers (who are in other parts of the country), but they're quite familiar with using zip files. The second note that I quoted doesn't sound like a zip problem.
The reason I didn't tack this onto my previous thread is that I previously thought there was some security issue about the files, but I now think I was on the wrong track, so it seemed like a new question.
We need to know for sure that the winzip file has been extracted using the Extract function. Because Windows can show what is inside a zip file and some files can be run from within a zip, sometimes it is assumed webhelp can be opened that way.
More likely though is that the help is being unzipped to a local drive. Either unzip it to a server or, better still, generate it with Mark of the Web ticked in the wizard.
Hello Christopher -
Sounds like the same or similar issue as the "Turn off Active X" thread:
Try reading through the replies and see if they might be your solution.