I recently posted about a customer's problems opening a
project I sent her. I thought it was because security had been
applied to the files but I no l onger think this was the problem.
Now I'm wondering if the "blocked content" message is related to
the problem. The first recipient did get it open after trying
several things. She wrote:
"It took the help desk a while, but we were finally able to
get in….they were not sure why it wasn’t letting me
view as it should have, but saving the zip file to my desktop and
then copying all the files out of the zip file on my desktop into a
folder on my desktop seemed to work."
A second recipient hasn't tried the above solution but wrote:
"My computer is blocking this. Even when I say allow blocked
content, it is making weird clicking noises and saying 'error on
page'. Any ideas on how I should proceed?"
Could this problem be related to blocked content? Any
suggestions?
It would have been better to tack this on to the other thread
so that we could see what was suggested there.
As you are talking about zipping I am assuming webhelp is the
output. As Harvery says you must EXTRACT the files, not just drag
them all out. However, that would likely cause a different problem.
Are they trying to view webhelp locally?
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I don't know all the details about my two customers (who are
in other parts of the country), but they're quite familiar with
using zip files. The second note that I quoted doesn't sound like a
zip problem.
The reason I didn't tack this onto my previous thread is that
I previously thought there was some security issue about the files,
but I now think I was on the wrong track, so it seemed like a new
question.
We need to know for sure that the winzip file has been
extracted using the Extract function. Because Windows can show what
is inside a zip file and some files can be run from within a zip,
sometimes it is assumed webhelp can be opened that way.
More likely though is that the help is being unzipped to a
local drive. Either unzip it to a server or, better still, generate
it with Mark of the Web ticked in the wizard.
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