2 Replies Latest reply on Dec 13, 2017 2:57 AM by frédérics73718629

    After effects won't launch Mac OS 10.11.06


      Hello everyone,


      I have some issues with after effects CC, it won't launch and displays the following message: After Effects (alert): Failed to create the directory / Users / ...... / Library / Preferences / Adobe / After Effects / 15.0 / OriginalWorkspace. Check the protection or permissions of the parent directory

      (I have translated the message which is originally in french).


      Did someone has this kind of issue? Knowing that I don't have access to any library file on my local space, it seems that everything is on the cloud but I only can access to the preferences on Creative cloud which don't allow me to do anything effective.


      Thanks for your help.