2 Replies Latest reply on Dec 12, 2017 5:09 AM by Mylenium



      Affter a lightining strike I lost everything on my iMac. I have got everything back now except some of the programs. I have Adobe CC and now I am trying to downlaod my programs, LR, Photoshop etc. I downloaded the CC installer and when I open it I am asked for a password. What password would that be? I have tried everything to do with Adobe but now I feel I am going mad.

        • 1. Re: Password?
          jane-e Adobe Community Professional

          When you sign in to Creative Cloud, you use your Adobe ID and the password that goes with it. Here's the Help files that explain how to reset that password if you forgot it. Hope this helps!


          Adobe ID account and sign-in troubleshooting

          1 person found this helpful
          • 2. Re: Password?
            Mylenium Most Valuable Participant

            Presumably it asks for your systrem admin/ root user password. By default Macs use limited user accounts and restoring your system may have messed up this stuff when you reinstalled your OSX. You might need to read up on how to enable the root user and then fix your user accounts and permissions.



            1 person found this helpful