Premiere stürzt beim Export in Quicktime mov ab

[alessiacreatesthings]

Liebe Community,

seit dem letzten Update stürzt mein Premiere Pro CC 2018 immer ab, sobald ich in ein Quicktime mov exportieren will.

Die Fehlermeldung "Schwerwiegender Fehler" trifft jedes Mal auf.

Ich habe Premiere bereits deinstalliert und wieder neu installiert, und das Projekt sowohl auf verschiedenen Festplatten, als auch lokal versucht zu exportieren – immer mit derselben Fehlermeldung.

mp4 funktioniert, allerdings hätte ich gerne einen mov Master des Projektes.

Ich arbeite auf einem MacBook Pro 15", 2,6 GHz Intel Core i7 mit 16 GB RAM (Generation Ende 2013), kann mir nicht vorstellen, dass es was mit der Rechenleistung zu tun hat, bisher lief Premiere performant.

Kann jemand helfen?

Danke und liebe Grüße,

Alessia

[kulpreet singh]

Hi Alessia,

Please attach a screenshot of that error and of your Export Settings window.

You can also try troubleshooting steps mentioned in this help document: How to fix issues that cause errors when rendering or exporting

Thanks,

Kulpreet Singh

[alessiacreatesthings]

Hi Kulpreet,

thanks for helping out so quickly.

Please find the screenshots attached below.

As I mentioned, the error occurs directly after choosing Quicktime from my format menu. I can't even change the codec or anything else because Premiere crashes right away.

I already exported to different volumes, de- and reinstalled Premiere and restarted my computer – didn't help.

Thanks for your help,

Alessia

[kulpreet singh]

Thanks for the additional information, Alessia.

Are you able to export your sequence from the Adobe Media Encoder?

Try this: open your project, click on File > Project settings > General & change the video renderer to ' MPE Software Only' and delete previews. Try exporting as a QuickTime file & let me know if that makes any difference.

-Kulpreet Singh

[alessiacreatesthings · Accepted solution]

Thanks for your help, Kulpreet!

I could finally export my file to a Quicktime mov in Premiere.

In order to do so, I did three things:

1) I updated my Mac to a new High Sierra version which was released a few hours ago; so maybe it was a Mac-based software issue

2) I changed the bitrate of some audio files from 32 into 16, which might have caused the problem

3) finally, I emptied my media cache

and then it was working again.

I don't know which of those parameters might have caused the problem, but it might help  to know that at least one of this must have done so.

Thank you, again, for helping out so quickly!

My best regards,

Alessia

[hendrik maximils96567900]

I had the same problem for hours. Export -> Quicktime -> Crash. I did everything like you said, but nothing worked. Now I solved it by accident:

Before you export, move the cursor of your timeline to a black frame.

Thats it.

If I choose a movieframe, Premiere crashes.