1 Reply Latest reply on Dec 15, 2017 5:40 AM by Ged Traynor

    Problem with opening raw files

    ekaterinap79270622

      Hello,

      I have some troubles with opening raw files. I have latest version of Photoshop CC 2018 and Camera Raw 10.1.

      My camera is Canon 5D Mark III.

      The problem is the following:

      First I open raw file in Camera Raw, then I click the button Open image and... nothing happens. The file doesn't open in Photoshop (but I see it in Camera Raw).

      In 1-2 minites Photoshop becomes frozen and does't react.

       

      I tried to re-install the programm several times - it doesn't help.

      Now I have a demo-version and 3 days left.

      I need to buy it, but I'm afraid now that after buying it the problem will stay the same and I have no answer.

       

      Please help.