ADOBE Photoshop Update install error: ACR9.6 Error code: 4

Report · Dec 17, 2017

Using direct download of Photoshop CC 2018 disk image.

Error is:

Error in removing dependency with RIBSadobecode: {3E7FC757-D497-4C89-A935-7D38E2164E85} HDAdobeCode: ACR9.6 Error code: 4

My Adobe CC has NEVER updated properly (for the past four years)

Had a tech log in, mess around a bit, then disconnect and never called back.

So I have used direct downloads to keep the software up-to-date.

I can update After Effects, and Illustrator using CC desktop app, but not photoshop or bridge (2018)

I get this darn error every time.

On an imac, latest system software with all updates.

Repaired disk permissions, reinstalled system etc.

Adobe products are the only produces to consistently NOT install properly. Would prefer not to wipe hard drive and reinstall just because of adobe software issues.

The whole install log below: if interested...

12/17/17 23:12:15:771 | [WARN] | | HDSetup | HDPIM | PDBHelper | | HDPIM | 2751645 | Error in removing dependency with RIBSadobecode: {3E7FC757-D497-4C89-A935-7D38E2164E85} HDAdobeCode: ACR9.6 Error code: 4

Report · Dec 18, 2017

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

Report · Dec 18, 2017

I have done that there times. never worked.

That solution will not allow me to

1)uninstall photoshop

2) camera raw, or

3) bridge

the very apps I am not able to update.

SO yes, I tried that and nothing worked.

Adobe CC cleaner crashes or fails on my machine. even after reinstalling the system software.

Spent over 13 hours on this problem last week. (and $300+ on adobe software a year- so im also an idiot)

There has to be a file or a file's permissions that is incorrect- any engineers read this that can help us out?

Report · Dec 18, 2017

what do you see when you try to uninstall those programs?

Report · Dec 18, 2017

It fails I get an error.

This has something to do with the camera raw files on my computer OR the folder they are decrypted in- take a look at the logs please. I narrowed it down to those elements. Would prefer not to use a hammer when i can use a scalpel to fix the problem.

Report · Dec 18, 2017

what error?

if the error message is in english you can embed a screenshot of it.

Report · Dec 18, 2017

I dont remember- error 4 or some such error.

I get an error or is freezes when I try to uninstall photoshop 2017 or bridge 2018. I managed to fix my indesign errors (not the missing color sync issues) by uninstalling, failing, reinstalling, failing for seven or eight times. that approach did not work for photoshop.

I am beyond the uninstall reinstall, uninstall reinstall phase and am looking for a real solution- there is obviously a coding error that's not been addressed. One should NOT have to uninstall the entire suite to fix a problem with one or two files. is that unreasonable?

Report · Dec 18, 2017

it's unreasonable (imo) to expect help if you're unwilling to give the needed info.

but i'm not an adobe employee and therefore not likely to assume responsibility for the problem you're encountering. an adobe employee may be more sympathetic

if you want to contact adobe and forego the help i was trying to offer, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html and contact @AdobeCare via twitter.

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ADOBE Photoshop Update install error: ACR9.6 Error code: 4

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